Receptionist, Hospitality ​/ Hotel ​/ Catering

Do you thrive on delivering outstanding customer service?

Are you a natural people person?

• Free health club membership (T&Cs apply)
• Discounts across golf including membership, guest rates, green fees, buggies and clothing
• Discounts across The QHotels Collection
• Family & Friends discounts in hotels across The QHotels Collection
• Support with training & professional qualifications, including course fees!
• Various learning & development available
• Access to an Employee Assistance Program - Hospitality Action
• Refer a friend scheme
• FREE parking
• AND much, much more!

You will be the first impression a guest will have upon arriving at the hotel; you'll greet guests, assign rooms, take payments and perform general administrative duties. Ensure all guest enquiries/complaints are dealt with in a friendly and professional manner, always ensuring guest satisfaction throughout their stay.

• Passion for customer service
• Have worked in a customer facing role
• Conflict resolution experience
• Ability to work under pressure and multi-task
• Strong time management and organisational skills

Curious to find out more?

Dunston Hall Hotel, Spa & Golf Resort is located in Norwich and is a 4 , 166 bedroom property. The hotel offers beautiful garden views with an 18 hole golf course and dining options that include the Brasserie restaurant, Bunkers bar and a terrace bar, providing afternoon tea as well as private dining and meeting and event spaces. Leisure facilities include a gym, pool, sauna, steam room, and a relaxing Elemis spa.

The QHotels Collection is proud to be a Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all. If you require any reasonable adjustments to any stage of the recruitment process, please let us know so we can make the changes accordingly.

We are thrilled to share that our hotel has been accredited with bronze from Green Tourism!

The QHotels Collection proudly supports the UK Armed Forces and have signed the Armed Forces Covenant achieving the Silver Award.