Interim Hospitality General Manager. Cloughton LilyLifestyle

Are you an experienced Hospitality General Manager
, House Manager or Operations Manager looking for an interim leadership role near Scarborough? Would you like to take ownership of the day-to-day running of a unique hospitality venue where guest experience, team leadership and high operational standards really matter?

We are working with a well-established hotel, events and residential venue based in Scarborough
, who are looking for an Interim General Manager to lead the operation through a key period for the organisation.

This Interim General Manager role is available on a fixed-term basis to provide strong operational leadership and continuity through to 30 September 2026.

As Interim General Manager, you will be responsible for the smooth day-to-day management of the premises, leading the team and maintaining a strong focus on service standards, guest satisfaction, compliance and continuous improvement. This is a varied hospitality management role where you will work closely with department managers across catering, dining, housekeeping, maintenance, grounds and reception.

• Providing visible, hands‑on leadership across all departments and supporting a positive service culture.
• Supporting departmental managers with daily operations, staffing levels and rota planning.
• Maintaining oversight of the buildings, grounds, guest areas and general standards across the site.
• Overseeing health and safety, environmental health requirements and relevant operational compliance.
• Monitoring guest service standards and identifying practical ways to improve value, efficiency and the overall guest experience.
• Taking ownership of guest feedback and complaints, resolving issues professionally and using feedback to improve service delivery.
• Ensuring HR policies and procedures are followed, including recruitment, appraisals, grievance and disciplinary processes where required.

We are looking for a confident hospitality leader who enjoys being close to the operation and is comfortable balancing people management, guest service, compliance and commercial awareness. You may already be working as a General Manager, Hotel Manager, House Manager, Operations Manager, Venue Manager or Hospitality Manager.

• Proven experience managing people, developing teams and building strong working relationships.
• A customer‑focused approach with a genuine passion for guest satisfaction and service excellence.
• Strong communication skills and the confidence to work with staff, guests, suppliers and senior stakeholders.
• Excellent organisation skills with the ability to prioritise, multi‑task and remain calm under pressure.
• Good IT skills and the ability to use systems accurately and confidently.
• Experience overseeing health and safety, ideally within hospitality, leisure, events, accommodation or a similar customer‑facing environment.
• A practical, proactive and hands‑on approach, with the flexibility to support the operation where needed.
• A responsible, honest and reliable style, with an approachable manner and high professional standards.

• Fixed‑term contract to 30 September 2026.
• Full time working 37.5 hours a week, occasional weekends.
• Car parking available.

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