Front of House Supervisor

Front of House Supervisor - Perle Hotels

Location: The Marmalade Hotel

Salary: An hourly rate of £14.00 (+ £1.00 as a housing allowance if you do not require subsidised staff accommodation) + tips & benefits

The Opportunity

Are you a natural leader with a passion for hospitality and exceptional service? At Perle Hotels, our restaurants celebrate the best of Scotland's larder - and we're seeking an experienced, hands on Front of House Supervisor to help lead our Chargrill team.

You'll be the heartbeat of the dining experience: supporting the daily operation, motivating your team, and ensuring every guest enjoys warm, seamless, and memorable service. If you thrive in a busy restaurant environment and enjoy leading by example, this is your opportunity to shine.

About the Hotel

Marmalade - Portree, Isle of Skye

Set in mature gardens with sweeping views over Portree, the loch, and the Cuillin mountains, Marmalade combines a historic manor house with a striking contemporary extension. The result is a design led four star hotel with a sense of space and style.
Chargrill Restaurant is the beating heart of Marmalade, serving bold, flavour driven dishes centred on prime cuts of Scottish meat, grilled to order, and side dishes of fresh locally sourced ingredients, are matched to modern Scottish cooking techniques, while the hotel bar offers relaxed cocktails and local spirits.

• Supervise and support the front of house team during service, ensuring smooth and efficient operations.
• Lead by example in delivering warm, professional, and knowledgeable service to every guest.
• Welcome and engage with guests, resolving any queries or feedback confidently and positively.
• Train, mentor, and motivate team members to maintain the highest standards of hospitality.
• Coordinate with the kitchen to ensure timely service and clear communication.
• Manage table planning, reservations, and service flow to optimise the guest experience.
• Uphold impeccable standards of presentation across the restaurant and bar areas.
• Monitor stock levels, assist with ordering, and support the Manager in cost control.
• Ensure compliance with all health, safety, and food hygiene regulations.

• Previous experience in a supervisory or senior front of house role, ideally within a hotel or restaurant setting.
• A passion for food, wine, and service excellence.
• Confidence in leading and developing a team in a fast paced environment.
• Strong communication, organisation, and leadership skills.
• A hands on, positive, and proactive attitude.
• An eye for detail and a commitment to delivering memorable guest experiences.

• An hourly rate of £14.00
• £1.00 housing allowance for those NOT requiring accommodation.
• Share of tips & service charge
• 28 days annual leave.
• Subsidised staff accommodation available (in certain locations).
• Company pension scheme.
• Complimentary 24 hours Skye gym membership.
  
  Employee Assistance Programme & cycle to work scheme.
• Staff discounts across Perle Hotels' rooms, dining, and spa.
• Friends & family discounted hotel rates across the group.