Receptionist, Hospitality ​/ Hotel ​/ Catering

Location: Black Isle Ward

Have you worked in hotel reception or reservations and are looking for your next opportunity in luxury hospitality? The Opportunity Our client, a luxury hospitality business in the Highlands, is seeking an experienced Receptionist to join their team. This is not a traditional front desk role and would suit someone with previous hotel reception, reservations or hospitality administration experience who is confident managing guest bookings, enquiries and administrative processes within a fast paced environment.

Key Responsibilities Act as the first point of contact for guest enquiries via telephone, email and online platforms Manage accommodation bookings and reservations, ensuring all information is recorded accurately Provide a warm, professional and personalised service to guests at every stage of their journey Build strong relationships with guests, travel agents and external booking partners Assist with guest requests, special arrangements and pre-arrival planning Support occupancy and revenue targets through effective booking management and upselling opportunities Liaise with operational teams to ensure seamless guest arrivals and departures Maintain accurate records and ensure booking systems are kept fully up to date Requirements Previous experience working within a hotel reception, reservations, guest services or hospitality administration role Experience managing bookings and guest enquiries Strong administrative and organisational skills with excellent attention to detail Confident using booking systems, Microsoft Office, and computer-based systems Professional communication skills, both written and verbal What's on Offer Salary: £25,000 - £32,000 per annum, depending on experience Working Pattern: 45 hours per week, typically 09:00 - 18:00, including weekends Benefits:
Ongoing training and development opportunities Career Development:
Genuine opportunities for progression within a growing hospitality business and opportunity to be part of a friendly, ambitious team focused on delivering exceptional guest experiences About You Friendly, professional, and customer focused Highly organised with excellent attention to detail Positive, proactive and solutions oriented Confident communicating with guests, colleagues and external partners Passionate about delivering outstanding service and creating memorable guest experiences

How to apply

For any questions ahead of applying, contact Lauren