Accommodation - Accommodation Supervisor - HK

Thorness Bay, East Cowes, Isle of Wight, United Kingdom

Join us as our new Accommodation Supervisor, where you’ll play a key role in supporting the Accommodation Manager and Assistant Accommodation Manager to ensure our holiday homes consistently meet the highest standards of cleanliness and presentation. In this hands‑on role, you’ll actively check quality, guide your team through their daily tasks, and help maintain an efficient, well‑organised operation that delivers an exceptional experience for every guest.

• Ensuring the consistent delivery of exceptionally clean, safe, and well‑maintained holiday homes for our guests.
• Conducting regular inspections and checks of holiday homes to ensure cleanliness standards are being met, taking action to fix any non‑compliance issues immediately.
• Cleaning holiday homes, lodges and glamping pods (where applicable) to our high brand standards.
• Ensuring your team have the right tools and stocks to do their job efficiently and effectively.
• Putting our guests first, you and your team will build positive relationships to resolve guest queries with minimal disruption to their stay with us.
• Creating a culture within your team to consistently deliver high standards and respond positively to guest feedback.
• Assist with the onboarding and training of new team members, providing ongoing development and support through on‑the‑job coaching.
• Provide your team with feedback and support based on performance data.
• Ensuring you and your team are compliant with health and safety regulations, COSHH and all other company policies and procedures.
• Monitor stock levels of cleaning supplies, linen and guest amenities, reporting low levels to the Accommodation Manager or Assistant Accommodation Manager.

• Experience supervising a team.
• The ability to access accommodation to perform checks and deliver hands‑on cleaning services, performing physical tasks including lifting, bending and standing for extended periods of time.
• The flexibility to be able to work to suit business needs which includes weekends, evenings, and bank holidays as required.
• The ability to work at a fast pace, communicating and carrying out complex plans of work efficiently and effectively.
• A leadership style that gets the best out of diverse teams.
• A full UK driving licence.

• The chance to develop your skills and boost your career across our 65 parks – we’ve got your back when it comes to training!
• Your well‑being is our top priority with an Employee Assistance Programme that offers a 24/7 confidential helpline for counselling and support.
• A 50% discount for you and a 25% discount for friends and family when booking your holiday with us.
• A 30% team member discount on food, drinks and recreational activities.
• Additional discounts on meal kits and local gym memberships.

We want to be a force for good and caring for our parks, people, and planet is a natural component of the way we do business. We celebrate our people, communities and natural environment, enabling us to create meaningful memories for many years to come.

At Parkdean Resorts, every park is a place to start something great – a place where you can develop your skills, take on new challenges, and thrive alongside a team that supports you every step of the way.

Our parks create meaningful memories for our guests and know that great service is more than a smile – it’s understanding the value of every moment. Because it’s not just what we do, it’s who we are. Join a team that puts heart into every holiday. Be the Heart of the Park.

Parkdean Resorts takes safeguarding seriously; therefore, background checks including DBS (or equivalent) will be carried out if appropriate.

We want to create an environment where people feel safe and comfortable to talk about disability. For any reasonable adjustment requests as part of the recruitment and assessment process, please contact Holly.