Assistant Front Office Manager

Why join Apex Hotels?

You will receive a warm welcome into the Apex family on joining us as a Assistant Front Office Manager in Dunblane You will genuinely care about our guests and each other and we show this through our family values of Trust, Passion, Friendliness and Teamwork. We encourage you to bring your own unique personality to the role and being yourself whilst working as part of the Guest Services team as we believe it is your personality, style and friendliness that makes Apex Hotels

In conjunction with the Front Office Manager, you will be responsible for ensuring that the Front Office Receptionists and Duty Managers provide the highest level of customer care to ensure that our guests return time and time again.

Role Overview:

Your responsibilities will include:

• Supporting the Front Office Manager by overseeing the day-to-day running of the Reception, Duty Manager and Night shifts
• Developing and implementing departmental strategies that will grow customer performance and excellence delivery
• High visibility during key guest demand periods delivering a total lobby experience
• Delivery of monthly Net Promoter and Guest Review Index arrival/in stay/departure targets
• Taking responsibility for dealing with any issues
• Coaching team members to improve and develop.
• Managing the department in the absence of the Man...