Housekeeper, Hospitality ​/ Hotel ​/ Catering

Overview

What makes the perfect pub? It’s great ales, delicious food, a welcoming atmosphere, and a warm welcome from a team that’s at the heart of everything we do. The Inn Collection Group is a multi‑award‑winning pubs with rooms company proudly located in the North of England and Wales.

Next to the spectacular Swallow Falls on the Afon Llugwy, The Swallow Falls Inn offers the perfect base for exploring Snowdonia National Park. Located just two miles from Betws-y-Coed, this charming inn has 39 bedrooms and a 30‑pitch campsite with glamping pods. With natural beauty, history, and adventure at the doorstep, it’s an ideal spot for guests.

Housekeeper

As a key member of the Housekeeping team, you will work collaboratively, contributing to a positive and efficient work environment. You will clean rooms to our high standards, maintain public areas, promptly report maintenance issues, and manage linen, towel, and room‑supplies stocks. You will follow safety guidelines and strive to create memorable visits for our guests.

• Clean and prepare guest rooms to the company’s high standards.
• Keep public areas clean and welcoming at all times.
• Identify and report maintenance issues in a timely manner.
• Follow all safety and hygiene guidelines.
• Manage and replenish linen, towel, and room‑supplies stocks.
• Respond promptly to guest requests and exceed guest expectations.

• Reliable and detail‑oriented.
• Passion for cleanliness and creating comfortable spaces.
• Ability to stay calm under pressure and work efficiently.
• Strong communication skills and a positive attitude.

• Celebrate your birthday with an extra paid holiday.
• Support from the Lead‑Inn development programme.
• Paid breaks for rest and recharge.
• 50% off food at any of our Inns.
• Stay at an Inn during January, February, and March for just £1.
• 1/3 off room bookings all year round.
• £50 credit for same‑day bookings on a spontaneous trip.
• 15% off bed and breakfast for loved ones.
• 24/7 confidential support through the Employee Assistance Programme.
• Participate in the Give‑inn back scheme.
• Recognition as the Best Pub Employer at the Publican Awards.

Please note:

Age‑related pay rates apply for Under 21s.

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