Housekeeping Assistant

The Torridon is a
family‑owned, five‑star boutique resort
set amidst
58 acres of magnificent parkland
on the shores of
Loch Torridon
in the Scottish Highlands. Surrounded by
rugged mountains, dramatic scenery, and shimmering lochs
, it offers one of Scotland’s most spectacular and secluded escapes.

MAIN RESPONSIBILITIES
:

Guests & Quality

• Prepare the housekeeping of all resort public areas to Forbes 5
  * standard
• Prepare housekeeping of resort bedrooms to a Forbes 5
  * standard
• Assist with washing and ironing of guest laundry to Forbes standard
• Communicate with guests during their stay so their expectations are exceeded.
• Supervise and Assist with Turndown service to a +1 standard
• Report any faults, breakages, or sub-standard quality in rooms to head housekeeper.
• Assist with guest housekeeping requests – Offering GSOI. Genuine sense of Interest,

Team

• Support team members on shift with you so they are working in a positive and productive friendly environment.
• Assist with the cleaning of team bedrooms for new arrivals and team areas
• Assist with the washing of team uniforms

Productivity

• Re-stock and replenish equipment and supplies in the cupboards.
• Request stock items to ensure the shift is efficient without running out of specific items.
• Report faulty machinery and equipment.
• Ensure that room cleaning timed schedules for preparing arrival and stay-over rooms are meet deadlines.
• Follow SOPs and make suggestions as required if efficiency and effectiveness can be improved.

Health & Safety

• Ensure complete compliance of self with Health & Safety regulations.
• Report any failures of health & safety immediately following see it sort it fix it policy.

Sustainability & Environment

• Proactively assist with sustainability in your department in reducing energy consumption, and wastage.
• Recycle all waste appropriately.

EXPECTED BEHAVIOURS

• Friendly
  Pleasant, kind and easy to talk to.
• Aspirational
  Have hopes and desires to achieve your goals.
• Honest
  Have integrity so you can be trusted, straightforward and truthful.
• Challenging
  Interested in testing your ability, skills, and the way you think.

Accommodation provided