General Manager

General Manager – Scottish Borders Hotel

Salary:
Up to £42,000 per year

Location:

Kelso, Scottish Borders

Employment Type:

Full-time

The successful candidate will be responsible for the full day‑to‑day operation of a busy hotel offering food & beverage service, accommodation, and a broad range of event facilities including weddings, conferences, and private dining.

You will take the lead in shaping operational strategy, enhancing guest experience, and developing a positive, motivated team culture. A key initial focus will be reviewing current procedures and implementing improvements to streamline efficiency across all departments.

• Maintain the highest standards of service and product quality across all areas
• Oversee daily hotel operations efficiently, safely, and in line with internal procedures
• Support and guide department heads while managing and organising workloads
• Develop and deliver longer‑term strategies to maximise business potential
• Build and nurture a positive, motivated team culture aligned with core values
• Ensure compliance with all health & safety, fire safety, and licensing legislation
• Lead by example with a proactive, hands‑on approach to guest service
• Respond effectively to customer feedback, complaints, and queries

We’re looking for a General Manager who:

• Has proven hotel or multi‑department hospitality management experience
• Is an engaging communicator with strong interpersonal and leadership skills
• Can confidently analyse business performance and implement improvement plans
• Thrives in a fast‑paced environment and remains calm under pressure
• Understands or has experience with HR processes, staff development, and training
• Demonstrates a genuine passion for creating memorable guest experiences
• Leads with a positive, "can‑do" attitude

• Competitive salary, negotiable depending on experience
• Group Life Insurance (6× annual salary)
• Birthday Incentive
• Complimentary B&B stay on annual employment anniversary
• Food & beverage discount
• Uniform provided
• Length‑of‑service rewards

• Main restaurant serving lunch and dinner with capacity up to 90 covers
• Lounge bar for informal drinks and additional dining
• Flexible event space suitable for private dining and functions
• Large ballroom accommodating up to 220 guests for weddings, parties, corporate events, and more
• Dedicated meeting and private dining room for up to 60 guests

If you are a driven hospitality professional looking for your next challenge in a thriving Borders location, we would love to hear from you.

Apply today through Flexible Workforce Solutions