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Job Description & How to Apply Below
General Manager - Scottish Borders Hotel Salary: Up to £42,000 per year
Location: Kelso, Scottish Borders
Employment Type: Full-time
Flexible Workforce Solutions is delighted to be recruiting for an experienced and people focused General Manager to lead operations at a well-established, vibrant hotel located in the heart of historic Kelso. This is an excellent opportunity for a hospitality leader who is ready to drive long-term commercial growth while maintaining exceptional standards of service.
About the Role The successful candidate will be responsible for the full day to day operation of a busy hotel offering food & beverage service, accommodation, and a broad range of event facilities including weddings, conferences, and private dining.
You will take the lead in shaping operational strategy, enhancing guest experience, and developing a positive, motivated team culture. A key initial focus will be reviewing current procedures and implementing improvements to streamline efficiency across all departments.
Key Responsibilities
- Maintain the highest standards of service and product quality across all areas
- Oversee daily hotel operations efficiently, safely, and in line with internal procedures
- Support and guide department heads while managing and organising workloads
- Develop and deliver longer-term strategies to maximise business potential
- Build and nurture a positive, motivated team culture aligned with core values
- Ensure compliance with all health & safety, fire safety, and licensing legislation
- Lead by example with a proactive, hands-on approach to guest service
- Respond effectively to customer feedback, complaints, and queries
- Has proven hotel or multi-department hospitality management experience
- Is an engaging communicator with strong interpersonal and leadership skills
- Can confidently analyse business performance and implement improvement plans
- Thrives in a fast-paced environment and remains calm under pressure
- Understands or has experience with HR processes, staff development, and training
- Demonstrates a genuine passion for creating memorable guest experiences
- Leads with a positive, "can do" attitude
- Competitive salary, negotiable depending on experience
- Group Life Insurance (6 annual salary)
- Share of tips
- Complimentary B&B stay on annual employment anniversary
- Food & beverage discount
- Uniform provided
- Length-of-service rewards
- Birthday incentive
- A main restaurant serving lunch and dinner with capacity of up to 90 covers
- A lounge bar for informal drinks and additional dining
- A flexible event space suitable for private dining and functions
- A large ballroom accommodating up to 220 guests for weddings, parties, corporate events, and more
- A dedicated meeting and private dining room for up to 60 guests
Apply today through Flexible Workforce Solutions.
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