Assistant General Manager

Are you looking for the next step in your career?

We’re searching for an Assistant General Manager who is an experience operational and commercial leader supporting the General Manager and acting as the clear number two within the Inn. The Assistant General Manager provides overall leadership, performance accountability and commercial control, ensuring the business operates consistently, efficiently and delivers exceptional guest experiences at all times.

The role carries direct accountability for labour planning, financial performance, scorecard delivery, reputation management and property standards, ensuring the business is always performing at its best. In the absence of the General Manager, the Assistant General Manager assumes full operational and commercial responsibility for the Inn.

• Working alongside the GM to deliver fantastic hospitality and deputising in their absence
• Overseeing the control of rotas
• Managing payroll budgets in line with agreed targets
• Taking responsibility for all of the business operations when you are on shift
• Managing and developing the skills of your team
• Being the point of call for any management issues
• When needed, being hands on with food service, room reservations and looking after guests

• Someone who demonstrates our values of warm hospitality, innovation, eye for detail and craftsmanship in everything you do.
• Has strong commercial awareness.
• Passionate about guest experience.
• Leads with confidence and credibility, builds strong teams and culture.

• P&L accountability with strong financial and commercial awareness.
• Leading multi departmental operational teams in high volume environments.
• Can demonstrate strong communication and leadership skills

• A competitive salary, negotiable dependent on experience
• Stream - the ability to access up to 40% of your wages as you earn them each week
• 28 days annual leave (rising to 33 days after 5 years)
• Health cash plan
• Generous employee discounts
• Employee Assistance Programme
• Enhanced maternity and paternity pay
• Apprenticeships available
• Life assurance
• Bespoke training programmes accessible to all
• An engaging & supportive work environment