Guest Experience and Reservations Coordinator

Are you looking for the next step in your career

The Guest Experience & Reservations Co-ordinator is responsible for the end-to-end management of all bookings across the business, including rooms, restaurant reservations and events, ensuring maximum occupancy, optimal yield, and a seamless guest journey from enquiry through to arrival. You will also be involved in booking the guests in on arrival

• Experience in reservations, front office or hospitality administration
• Strong organisational and time management skills
• Commercial awareness and understanding of revenue drivers
• Experience with booking systems (e.g. Rezlynx, Zonal)
• Strong communication and customer service skills
• Experience in reservations, reception or working in a conference and events sales office is essential

• A competitive salary, negotiable dependent on experience
• Stream - Ability to access up to 40% of your wages as you earn them
• 28 days annual leave (rising to 33 days after 5 years)
• Health cash plan
• Generous employee discounts
• Pension Scheme and Life assurance
• Employee Assistance Programme
• Enhanced maternity and paternity pay
• Apprenticeships available
• Bespoke training programmes accessible to all
• An engaging & supportive work environment