Head of Spa - Soho Farmhouse

This is a senior leadership role responsible for overseeing all aspects of spa operations, including member experience, team leadership, retail performance, treatment utilisation, and financial results.

We're looking for a commercially minded leader who thrives in a fast-paced hospitality environment. Whether your background is luxury spa, premium hospitality, retail, wellness, or guest experience, you need a proven track record of leading teams, driving revenue, and creating exceptional customer experiences.

• Lead and inspire a high‑performing spa team, creating a culture of excellence, accountability, and exceptional service.
• Drive the overall commercial performance of the spa, delivering revenue, profitability, and retail sales targets.
• Maximise treatment room utilisation, therapist productivity, and member engagement across all wellness offerings.
• Oversee the day‑to‑day operation of the spa, ensuring a seamless and luxury experience for every member and guest.
• Manage departmental budgets, forecasts and KPIs, using data and insights to drive business decisions.
• Develop and coach team members through regular performance conversations, training and succession planning.
• Collaborate with Membership, Events, Marketing and operational teams to create engaging wellness experiences and initiatives.
• Champion retail performance through effective merchandising, product knowledge and team development.
• Continuously review and improve operational processes, ensuring consistency, efficiency and alignment with Soho House standards.
• Act as the senior point of contact for member feedback, ensuring concerns are resolved professionally while identifying opportunities to enhance the overall experience.

• Experience leading a luxury spa, wellness, hospitality, retail or customer‑focused operation.
• Proven track record of managing large teams and delivering commercial results.
• Strong financial and operational management experience, including budgets, forecasting and KPI ownership.
• Exceptional leadership and communication skills with the ability to motivate and develop teams.
• Passion for hospitality, wellness and creating memorable member experiences.
• A hands‑on leader who enjoys being visible within the operation and leading from the front.

• Weekly pay clothing allowance.
• 50% off food and drink at Every House.
• Staff room rate available 7 days a week.
• Any Bedroom, Any House: $100 a night private health and dental care life assurance.
• Day off on your birthday.
• Up to 50% staff discount on Cowshed Soho Home.
• In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
• Free counselling sessions.
• Cookhouse House Tonic programmes – unique food and drink trainings, events and opportunities to inspire and educate.
• Continuous training to develop yourself personally and professionally.
• Monthly team events: fitness sessions, cinema screenings, art classes and other fun activities.