Deputy General Manager

Responsibilities Guest Experience

• Be a visible presence to both teams and guests to deliver an exceptional guest experience.
• Exceed guest expectations through establishing a dynamic service culture within all operational teams.
• Ensure efficient guest operation with adequate cost control across the business.
• Constantly review, suggest ideas for improvements and take action in all areas of the operation.
• Lead the standards and maintain them in line with in‑house and Red Star standards.
• Assist in setting hotel objectives and future strategies.
• Act as an ambassador for the business.

• Manage departmental budget lines and payroll alongside departmental managers.
• Maximise all sales opportunities to ensure budgeted profitability is achieved or exceeded.
• Assist the GM and Director of Finance with budgeting/forecasting and payroll for the property when required.

• Ensure a positive and productive team culture.
• Support the learning and development culture to develop raw talent into successful careers.
• Recruit, train and continually develop direct reports and their teams to achieve personal and business objectives.
• Address any issues of poor conduct and/or performance with the relevant HOD and participate in HR procedures as necessary.
• Follow all HR procedures and policies.

• Proven experience managing large‑scale hotel departments with high volumes, multiple service areas and sizeable teams.
• A hands‑on operator essential.
• Previous experience working with 4 or 5 Red Star service beneficial.
• Excellent communication skills with the ability to build relationships with internal and external stakeholders at all levels.
• Analytical mindset with the ability to interpret data and metrics to drive decision‑making.
• Strong leadership skills to effectively manage and motivate multiple teams to achieve high levels of operational performance.
• Accountable and resilient with the ability to work under pressure.

• Tips typically over £200 per month (£3,400 per year).
• Complimentary bespoke uniform and chef whites.
• Complimentary meals whilst on duty.
• Refer a Friend bonus – earn up to £1,000.
• Holiday Buy/Sell scheme.
• Complimentary employee car parking.
• Complimentary state‑of‑the‑art onsite gym with personal trainer support.
• 31 days annual leave (including bank holidays), increasing with service.
• Professional development opportunities at all levels.
• Reimbursement on work shoes, sight tests and professional memberships.
• Modern and spacious discounted live‑in accommodation for eligible roles.
• Access to hundreds of exclusive employee benefits, rewards and discounts targeted specifically at the hospitality sector.
• Employee Assistance Programme helpline and online support, along with wellbeing champions onsite.
• Team Member of the Month awards.
• Discount on Grantley Hall restaurants, spa products and gift shop.
• Discounted stays at Grantley Hall and other Pride of Britain Hotels.
• Cycle to work scheme.
• Access to Stream for instant wage access.
• Simply Health – Health cash plan.