Wanderer; hotel host
Job in
London, Greater Manchester, W1D, England, UK
Listed on 2026-07-20
Listing for:
Otherwander.
Full Time
position Listed on 2026-07-20
Job specializations:
-
Hospitality / Hotel / Catering
Customer Service Rep, Guest Services, Hospitality & Tourism
Job Description & How to Apply Below
Location: London
Who We Are
We're a new , innovative, hospitality startup revolutionising sleep with our digitised pod hotel concept. Designed for next-generation travellers who crave frictionless, seamless customer experiences.
We've learned from low-cost airlines and the proven Japanese pod hotels to create a bespoke concept with an industry-first, fully digitised customer journey.
What Youll Do
Lead the guest experience - Create a n environment thats safe, welcoming and efficient . Handle issues with confidence and care .
Safety first - Always be vigilant and alert . Engage, and respond with calm, follow protocol .
Guest and team safety is paramount .
Manage the flow - M onitor and control guest traffic across high volume transitions: arrivals, departures, communal spaces avoiding friction, queues or confusion .
Maintain the space - Keep our gallery and huddle impeccably clean, presentable and brand aligned. Partner with housekeeping and maintenance to deliver the standard .
Own the business mindse t - Come to work with passion and a sense of ownership.
Job Requirements
Love the customer Hospitality is all about the people, welcoming our guests, solving their problems and creating memories.
Be approachable Be vigilant and aware of the customer.
Eye contact and a ready smile can go a long way.
We are there for the gu est.
Stay informed Be up to speed on our systems and product.
When something goes wrong, knowing your stuff and how it works will ease the way.
Calm under pressure, fast on your feet, and solutions oriented
Hands-on , generalist approach.
Excellent problem-solving abilities and the capacity to handle multiple priorities simultaneously.
Confident communicator
Team player
Tech-comfortable ; youre excited by our digitised business, new technology .
Be proactive A nticipate whats needed of guests and the team.
Be ready to engage and lend a helping hand .
Flexible availability across a 24/7 rota
About you:
Passionate and vibrant personality
Previous hospitality experience is preferred
A good working knowledge of a Hotel PMS is desired
Great verbal and written communication
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