Night Auditor; M​/F​/X

Position: Night Auditor (M/F/X)
Location: Heston

Company Description  At  ibis budget London Heathrow Central , our mission is simple - to create memorable moments for our guests by connecting hearts from arrival to farewell.
We are a busy airport hotel with  307 rooms , welcoming guests from all over the world. Some are catching early flights, some are arriving late after long journeys, and some simply need a friendly face, a calm check-in and a comfortable place to rest. That is where our Night Team makes all the difference.
A job, a career, or a calling - whatever brings you here, we have something for you.
By joining us, you will become part of  Accor , a worldwide hospitality leader with over 5,000 hotels across more than 100 countries. With us, you can grow, learn, develop, and explore opportunities across the world.
As part of our team, you can enjoy:
Free night stays in our UK hotels and 50% discount in Accor restaurants - T&Cs apply
Discounted hotel rates across Accor hotels worldwide
Learning and development through Accor Academy
Support for your wellbeing, both professionally and personally
Career opportunities across a global hotel network
The chance to take part in initiatives that support a more inclusive and sustainable world
Many more benefits and perks designed to help you grow and bring your personality to work
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.

Job Description  We are looking for a  Night Receptionist / Night Auditor  to join our Front Office team at  ibis budget London Heathrow Central .
As our Night Receptionist, you will be the face of the hotel during the night. You will welcome guests, support late arrivals and early departures, assist with guest queries, and help keep the hotel running smoothly while most of the world is asleep - glamorous, we know, but someone has to keep Heathrow moving.
You will play a key role in making sure our guests feel safe, looked after, and well cared for throughout the night. You will also support the general running of the hotel, complete night audit tasks, carry out safety checks, and help prepare the operation for the next day.
Your main responsibilities will include:
Welcoming guests warmly during the night and delivering a smooth check-in and check-out experience
Handling guest queries, requests and complaints in a professional and helpful manner
Completing night audit procedures accurately
Carrying out hotel safety and security checks during the night
Supporting guests who may require special attention or assistance
Assisting other departments with basic night-time operational needs
Preparing reports and handovers for the morning team
Ensuring the reception area remains clean, organised and ready for the next shift
Acting confidently and responsibly in emergency situations, following hotel procedures
Helping create a positive guest experience from arrival to farewell
You will be trained in all front of house related functions, hotel safety procedures, and the systems needed to support you in the role.
To help you understand the guest journey first-hand, we will also arrange a one-night stay for you so you can experience the hotel from a guests perspective.
This is a great opportunity for someone who enjoys working independently, stays calm under pressure, and takes pride in making guests feel welcome - even at 3am, when everyone involved is running on airport coffee and pure determination.
Qualifications  We are looking for someone who is confident, reliable, and passionate about hospitality.
You will be a good fit for this role if you:
Have previous experience in hotel reception, guest service, or a similar customer-facing role
Has previous experience with Opera Cloud
Are confident dealing with guests in person, by phone and by email
Can work independently during night shifts
Are calm, responsible and able to handle unexpected situations professionally
Have strong communication skills
Are organised and accurate with administrative tasks
Are comfortable using hotel systems, or willing to learn
Understand the importance of safety, security and guest wellbeing
Are fluent in English
Enjoy working as part of a team, while also being able to manage tasks independently
Previous experience with  night audit procedures  or hotel reception systems would be an advantage, but full training will be provided.
Most importantly, we are looking for someone with the right attitude: friendly, dependable, guest-focused and ready to bring their personality to the role.
Ready to discover more? We would love to hear from you.
Additional Information  By joining Ibis Budget London Heathrow Central, you become part of the  Accor global network   offering endless opportunities to grow, learn, and shape your future.
We are an  inclusive employer , committed to  diversity, equality, and creating a workplace where everyone feels they belong .