Hotel Front Desk Concierge

Hotel Receptionist Accor Hotel Liphook, England, United Kingdom

• Provide a warm, memorable and personalised welcome to all guests at the hotel.
• Anticipate guest needs and action any requests.
• Answer incoming telephone calls.
• Handle all reservations for accommodation and restaurants in a professional manner.
• Prepare guest accounts accurately, prior to departure.
• Always adhere to our Front of House customer care policy.
• Maintain a high level of guest satisfaction.

• Must hold a valid Right to Work in the UK
• Smart personal presentation and polite and friendly manner
• Passionate about delivering the highest standards of customer care
• Previous experience as an Hotel Receptionist desirable but not essential

• Countryside setting
• A large variety of Learning & Development opportunities (including apprenticeships and courses)
• Free meals on duty
• Free on-site parking
• Long Service Awards & Long Service Holiday Entitlement
• Employee Recognition Programmes
• 28 days paid holiday entitlement
• Refer a Friend Bonus Scheme (£100)
• Discounts across all Food & Beverage outlets
• Discounted access to our on-site gym and pool
• Discounts on Spa Treatments and Products
• Discount on Golf Retail Products in the Proshop
• Discounts on hotel rooms and Hotel-Run events (including our Tribute Nights!)

Full-time

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