General Manager - Lodges, Spa & Restaurant

Job Type: Full-Time

Salary:
Competitive (dependent on experience)

At Bennane Shore, we are a growing family owned hospitality destination offering luxury lodge accommodation, quality dining, and a relaxing spa experience. Our mission is to deliver outstanding guest experiences through exceptional service, high operational standards, and a passionate team.

Following an exciting refurbishment, we are preparing to reopen with a refreshed vision, enhanced facilities, and an even stronger focus on delivering exceptional guest experiences. This is a unique opportunity to join us at the start of an exciting new chapter and play a key role in shaping the future success of our Lodges, Spa, and Restaurant.

As General Manager, you will have full operational responsibility for the day-to-day running and long-term success of the business. You will oversee all departments, ensuring exceptional guest satisfaction, strong financial performance, and a positive workplace culture.

You will lead department managers, drive continuous improvement, and work closely with the owners to achieve strategic business objectives.

• Lead the daily operations of the Lodges, Spa, and Restaurant.
• Deliver exceptional guest experiences across all areas of the business.
• Recruit, mentor, and develop department managers and staff.
• Manage budgets, forecasting, payroll, and cost controls.
• Drive revenue growth through occupancy, food and beverage sales, spa utilisation, and events.
• Monitor KPIs and implement strategies to improve profitability and operational efficiency.
• Ensure compliance with all Health & Safety, Food Hygiene, Licensing, Employment, and regulatory requirements.
• Maintain high standards of cleanliness, presentation, and service throughout the property.
• Work collaboratively with marketing and sales teams to maximise bookings and business opportunities.
• Handle guest feedback professionally and implement service improvements.
• Foster a culture of accountability, teamwork, and continuous development.

We're looking for someone who is:

• An experienced General Manager or Senior Operations Manager within hospitality.
• Experienced in managing multi-department operations including accommodation, food & beverage, and leisure or spa facilities.
• A confident leader with excellent people management skills.
• Commercially aware with a proven ability to increase revenue and profitability.
• Passionate about delivering exceptional customer service.
• Highly organised with strong problem-solving and decision-making abilities.
• Calm under pressure and able to manage multiple priorities.
• Flexible to work evenings, weekends, and holidays as required.
• Minimum 5 years' senior hospitality management experience.
• Strong financial and commercial management skills.
• Experience managing budgets and achieving financial targets.
• Excellent communication and interpersonal skills.
• Strong understanding of Health & Safety and compliance legislation.
• Full UK driving licence

• Company pension.
• Staff discounts across accommodation, restaurant, and spa.
• Supportive and collaborative working environment.
• Free on-site parking

This is an opportunity to take ownership of a unique hospitality business where your leadership will directly influence guest satisfaction, team success, and commercial performance. If you are an ambitious hospitality professional looking for your next challenge, we'd love to hear from you.