Operations Manager - Haydock Park - The Jockey Club Experiences

Location: Ashton in Makerfield

Operations Manager
- Haydock Park Racecourse
- The Jockey Club Experiences | Full-Time / Permanent £35000  excellent benefits including healthcare, wellbeing support, 23 days' annual leave plus bank holidays, life assurance, meals on duty, and more. are seeking an Operations Manager for Haydock Park Racecourse, with The Jockey Club Experiences. As Operations Manager, you will ideally have a successful background in Food Service /Contract Catering/Hospitality/Retail Catering. With previous experience working in a fast-paced environment managing a team as well as supporting the catering, hospitality and events.

You will have a flexible attitude towards hours and working tasks. You possess excellent management and communication skills, have a good understanding of financial management, and be able to demonstrate your analytical approach to problem solving. You will have the ability to display a real passion for food and customer service and be financially and commercially astute. Main objective is to ensure the smooth delivery of the day-to-day and race day hospitality operations within unit to our clients and customers whilst managing the business needs and performance standards.

Jockey Club Experiences was formed in 2026 (following a rebrand of Jockey Club Catering, founded in 2009) and continues to provide outstanding catering, hospitality and customer service at all of The Jockey Club's racecourses nationwide and has a portfolio of 15 racecourses delivering catering to over 333 race days a year. Jockey Club Experiences delivers exceptional race day experiences through great people;

and amazing customer service and providing 'Legendary Experiences' to all our customers at our event days. PERSONAL REQUIREMENTS:
As Operations Manager, service will be your focus area ensuring you exceed client expectations. You will thrive on getting the best out of your team and maximising commercial opportunities, ensuring the delivery of the service is exceptional. You will be supporting with the hospitality and fine dining service requirements, our hospitality and meeting room bookings can vary from buffets to fine dining dinners, or canapé receptions.

You will be managing and controlling staff levels, while ensuring budgetary requirements are met. The Operations Manager will recruit, manage, train, motivate and appraise staff to promote good employee relations and a fantastic working environment whilst developing a positive team culture within the workplace. By managing and maintaining all the Conference/Hospitality areas and equipment you will ensure the working environment is clean and meets Health and Safety legislation.

Assisting the General Manager/Deputy General Manager in ensuring all financial targets are achieved, and the preparation of business forecasts. Comply with all Company and client policies, procedures and statutory regulations, including human resources, site rules, health and safety, safe working practices, hygiene, cleanliness, fire, COSHH. This will include your awareness of any specific hazards in your workplace PRIME OBJECTIVES AND RESPONSIBILITIES:
Manage the performance of any direct reports. Ensure every team member is given a fair objective performance review and any agreed action is effectively followed up. Attend all regular meetings and ensure that relevant information is cascaded as appropriate Lead set up on prep days Support the Deputy General Manager and General Manager to effectively induct, train and develop variable labor in accordance with the needs of the business.

Manage the casual team to ensure effective communication Acknowledge and act upon individual customer needs while observing the standards. Treat all customers and colleagues in a polite and courteous manner at all times Provide direct liaison with client, customer and sales team to ensure clear communication for each event's needs and expectations Deal with all customer comments in a positive manner and take appropriate follow-up action, turning any negative customer experiences into positive ones.

Support the Deputy General Manager and team in effective liaison with the client to ensure the continual development of the partnership Ensure day-to-day delivery of catering/event services as advised to standards set within the business including furniture and audio visual equipment. Demonstrate the ability to perform all tasks consistently adhering to the specific standard. Lead by example and ensure members of the team wear correct, full and clean uniform whilst on duty.

Actively address all issues related to non-adherence of company standards. Support the Deputy General Manager and General Manager in communicating, motivating and involving individuals within the team. Demonstrate ability to identify training needs and carry out on the job training Be aware and adhere to statutory, legal and company requirements for:
Health and Safety;
Food Hygiene;
Licensing Laws;
Employment Law;
Fire Regulations;
Sales of Goods/ Trade…