Front Office Supervisor

Front of House Supervisor

As Front of House Supervisor, you'll be a key ambassador for Tŷ Hotel Magor. Your mission will be:

• Lead the Front of House team during your shift
• Deliver outstanding guest service from arrival to departure
• Ensure all front office standards are followed and upheld
• Support ongoing training to keep the team confident and skilled
• Create a warm, welcoming environment where guests feel right at home

Every day brings something new - and you'll be right at the centre of it all.

At Tŷ Hotel Magor, we pride ourselves on warm Welsh hospitality - and we're searching for someone who can bring that to life every day. You'll be perfect for this role if you are:

• A confident leader with a natural people-first approach
• Calm, organised, and able to thrive under pressure
• Someone with strong operational experience in the Rooms Division
• Passionate about delivering amazing service in a fast-paced environment
• A team motivator who loves coaching and inspiring others
• Experience with Opera PMS is a bonus, but not essential - we'll happily train you!

Join The Celtic Collection family and enjoy a fantastic range of benefits, including:

• Free on-site parking
• Lifestyle, travel and retail discounts for you and your family
• Exceptional career development opportunities
• Access to industry-leading training pathways
• Being part of a supportive, friendly team who want you to succeed

Your journey with us starts the moment you walk through the door.