Reservations Assistant

Reservations AssistantRAD Hotel Group Full-Time

Are you passionate about delivering exceptional customer service and creating memorable experiences from the very first point of contact?

The RAD Hotel Group is a multi-award-winning, family-owned group of hotels across Scotland. With 10 hotels across the West of Scotland and continued growth across the business, we’re looking for a friendly, professional and motivated Reservations Assistant to join our Head Office team in Cumnock.

This is a fantastic opportunity to become part of a growing hospitality business where great service, teamwork and career development are at the heart of what we do. Our Reservations team operates 7 days a week, with a variety of shift patterns available to suit different lifestyles and commitments.

• Managing hotel bookings and reservations from initial enquiry through to confirmation.
• Using excellent communication and sales skills to maximise room sales and additional revenue opportunities.
• Providing hotels and colleagues with accurate and relevant guest information to ensure a seamless customer journey.
• Ensuring all bookings are recorded accurately and efficiently.
• Handling guest enquiries professionally and confidently by telephone and other communication channels.
• Supporting the wider team with general administration and ensuring our reservations process remains accurate, efficient and effective.
• Building positive relationships with guests, potential guests and colleagues across the group.

• Excellent verbal and written communication skills.
• A professional approach with strong attention to detail.
• Confidence and enthusiasm when it comes to sales and identifying opportunities.
• A warm and engaging telephone manner.
• Exceptional customer service skills.
• The ability to work effectively as part of a busy team.
• A positive, proactive attitude and a desire to learn and develop.
• Hospitality or reservations experience would be advantageous, but is not essential.

• Birthday incentive.
• Weekly Pay.
• Exclusive discounts across all RAD Hotel Group venues.
• Length of service incentive.
• Career progression opportunities within a growing hotel group.
• Training and development to help you reach your potential.
• The opportunity to be part of an ambitious, award-winning hospitality group where your contribution really makes a difference.