Front Office Team Member

Join our team at Heythrop Park, part of the Warner Hotels Group. This 311-bedroom hotel with two theatres, a spa, and three restaurants is set within 440 acres of parkland in the heart of the Cotswolds.

MATERNITY COVER - PART TIME

Up to £13.80 per hour (dependent on your age)

We have a fantastic opportunity for a Front Office Team Member to join us at Warner Hotels. As the first and last point of contact for our guests, you'll play a key role in creating memorable experiences from arrival through to departure. We're looking for someone with a warm, welcoming personality and a passion for delivering exceptional customer service. Working as part of a close-knit team, you'll help ensure every guest feels valued, cared for, and excited to return.

At Warner Hotels, you'll be empowered to be yourself, make a real impact, and contribute to the unique experiences that make every stay special.

• Free use of gym and leisure facilities
• 60% discounted food onsite
• Pension scheme
• A fantastic opportunity for career development through externally recognised qualifications in addition to in-house training and development (Degrees and Apprenticeship level)
• 28 days annual leave per year (Inclusive of Bank Holidays)
• Cycle to Work Scheme
• 20% discount at breaks at Warner, Butlins & Haven + additional discounts during your stays for you and your family
• Help @ Hand from Unum - including virtual GP, Physiotherapy support, Mental Health sessions
• Life Assurance
• Free Car Parking onsite
• Family Friendly policies
• Refer a friend scheme
• Aslan:
  Our Reward & recognition portal includes access to a financial wellbeing platform
• Access to a discounts platform including a points based discount plan to increase your retail discounts
• Access your wages on demand through Aslan
• Employee Assistance Programme
• L&G Care Concierge
• Glow Getters and Long Service Awards

The Front Office Team Member will be preparing all necessary guest information ahead of check in and departure, maximising sales opportunities throughout their stay, and offering knowledgeable advice on the hotel’s experiences. As a valued member of our supportive team,you’llhave the opportunity to grow and develop your skills in delivering exceptional customer service, you will play an essential role in ensuring the smooth and efficient running of the Hotels Front Office Area.

Across reception, holiday sales, you will be part of a team to guarantee an effortless guest journey from start to finish. You will also create a welcoming environment where guests feel comfortable speaking with you in confidence and are encouraged to book their next break.

• Support the smooth and efficient running of the Front Office bymaintaininghigh operational standards and resolvingdaytodayissues promptly, with guidance from senior managers when required.
• Use and maintain
  
  Front Office systems and equipment effectively to ensure a seamless guest journey.

• Maintain a strong, visible presence in guest-facing areas, providing proactive support and ensuring guests feel welcomed, informed, and cared for throughout their stay.

• Uphold all health, safety, hygiene, and compliance standards within the Front Office environment.
• Take responsibility during emergencies by following procedures for fire safety, first aid, and guest welfare.
• Complete incident reports accurately and escalates concerns when needed.

• Support cost efficient operations while ensuring the guest experienceremainsexceptional.
• Contribute to revenue generation by maximising sales opportunities and promoting hotel experiences confidently and informatively.

• Escalate urgent or sensitive matters promptly to senior leaders…