Leisure Operations Assistant - Zero

Are you passionate about delivering exceptional hospitality and eager to join a dynamic team at one of the world's leading hotel brands? We are currently recruiting for a dedicated individual to join our team. We believe in creating memorable experiences for our guests and we want our associates to be at their best: to care for their holistic wellbeing, to feel a sense of belonging, to know their co-workers are committed to a culture of respect and kindness.

In addition to receiving a competitive salary and investment in your personal development, you will have access to an array of perks and discounts including:

• Free Meals on Duty:
  Enjoy complimentary meals while at work.
• Uniform Provided: A professional uniform is supplied for all employees.
• Explore Discounts:
  Marriott Discount that offers benefits on hotel stays and F&B across 140 countries.
• Pension Scheme:
  Participation in The People’s Pension.
• Employee Assistance Programme:
  Free and confidential support for various challenges, including financial advice, stress, and health issues.
• Career Development:
  Opportunities for career growth and internal transfers within Marriott's global network.
• Training and Development:
  Access to training programs to enhance your skills and advance your career.

Here's what your journey with us entails:

• Greet and welcome guests with a friendly and professional demeanour.
• Answer phone calls and direct them to the appropriate departments.
• Assist guests with inquiries about club services, memberships, and facilities.
• Manage bookings and reservations for club activities and services.
• Maintain accurate records of guest interactions and transactions.
• Handle payments and process transactions for memberships, services, and equipment rentals.
• Ensure cleanliness and organization in the reception area.
• Coordinate with other departments to fulfil guest requests and ensure smooth operations.
• Monitor guest feedback and implement improvements to enhance their experience.
• Follow safety and hygiene protocols to maintain a safe environment.

• Follow all company and safety and security policies and procedures.
• Report maintenance needs, accidents, injuries, and unsafe work conditions to the manager.
• Complete safety training and certifications.
• Ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information.
• Communicate with others using clear and professional language.
• Develop and maintain positive working relationships with others.
• Support the team to reach common goals.
• Listen and respond appropriately to the concerns of other employees.
• Ensure adherence to quality expectations and standards.

• Education:
  
  High school diploma or G.E.D. equivalent.
• Related
  
  Work Experience:
  
  At least 1 year of related work experience in a customer service role.
• Supervisory
  
  Experience:
  
  None required.
• License or Certification:
  None required.

Note:

This above description is not intended to establish a total definition of the job, but an outline of the duties.

Join us and be part of a team that values excellence, sustainability, and career growth.

Compensation:
Competitive salary