Guest Relations Manager – Luxury Front of House
Listed on 2026-09-11
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Hospitality / Hotel / Catering
Guest Services, Hospitality & Tourism, Hotel Front Desk
Could you make every guest feel genuinely special?
We’re looking for a warm, confident and guest-focused
Assistant Guest Relations Manager
to help deliver exceptional experiences at The Torridon — a world-leading hotel in one of Scotland’s most spectacular locations.
This hands-on role is all about creating memorable moments, personalising guest stays, supporting VIP experiences, resolving guest feedback positively and helping the Front of House team deliver seamless, thoughtful service every day.
You’ll be organised, professional and passionate about hospitality, with great communication skills and an eye for the details that make a stay unforgettable.
You’ll be great for this role if you have:
- Front of House, guest relations or luxury hospitality experience
- A natural passion for guest service
- Confidence handling guest requests and feedback
- Strong organisation and attention to detail
- A positive, hands-on approach
- A desire to grow your hospitality career
- Live and work in an incredible Highland location
- Meals on duty and uniform provided
- Training, development and career progression
- Team discounts, wellbeing support and recognition
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