Hotel Manager – Watergate Bay Hotel
We’re looking for an exceptional Hotel Manager to lead us into our next chapter.
This is a key operational leadership role, with responsibility for the day to day running of the hotel , ensuring exceptional guest experiences, operational excellence, commercial performance, and a positive team culture.
Working closely with the Operations Director you’ll lead our hotel management team, ensuring every part of the operation works together to deliver the standards, warmth and personality that make Watergate Bay Hotel distinctive.
We’re more than a hotel. We’re the beach, the ocean, the people, the energy and everything that happens in between.
What we’re looking for
Reporting to our Operations Director, you’ll work closely with our teams across Brand Delivery, Finance, Marketing and Business Development to deliver the strategic direction of the business through excellent operational execution.
You’ll have significant senior leadership experience within a quality hotel operation, with a proven track record across guest experience, multi-department operations, F&B performance and people leadership
You’ll understand hotel P&Ls, productivity, revenue drivers, budgets and commercial performance, but equally understand that exceptional financial results come from exceptional people and guest experiences.
We’re looking for someone who loves hospitality, understands what makes a hotel exceptional and thrives on being present, visible and engaged in the day-to-day operation. You’ll be commercially aware, operationally excellent and, above all, an inspiring leader of people.
You’ll be
- A passionate hospitality leader with exceptional guest instincts
- Commercially minded, with strong operational and financial judgement
- An inspiring, visible and authentic leader of people
- Confident making decisions and holding others accountable
- Highly attentive to detail while understanding wider business priorities
- Naturally collaborative, with the ability to bring people with you
- Genuinely committed to sustainability and responsible business
Most importantly, you’ll care. About our guests. About your team. About the details.
What you’ll be responsible for
- Leading the day-to-day operation of the hotel, ensuring consistently high standards across F&B, rooms, housekeeping, events, maintenance and the Swim Club.
- Championing a genuinely guest-first culture, using feedback and insight to continually improve the experience.
- Leading, coaching and developing departmental leaders, creating accountability, collaboration and a high-performing culture
- Supporting recruitment, onboarding and development of management team members ,helping to build a strong pipeline of future talent
- Delivering agreed operational and commercial objectives through effective management of labour, productivity, costs and departmental performance.
- Working with the Operations Director, Head of Brand and wider teams to ensure programming, F&B, events and guest experiences are both distinctive and commercially effective.
- Working with the Operations Director to implement the hotels strategic priorities and business plan
- Bringing the Watergate Bay brand and values to life through everyday leadership, behaviours and decision-making.
- Championing our commitments to people, place and planet, embedding sustainability into the way the hotel operates.
- Protecting what makes Watergate Bay special while continually finding ways to make it better.
Great hospitality is felt, not simply delivered. It comes from the people, the energy and the care behind every experience we create.
Why us?
At Watergate Bay Hotel, you’ll be joining a values-led business with an ambitious team, a distinctive brand and a genuine commitment to its people, its place and its future.
Throug…
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