Hospitality Assistant

Are you someone who delivers exceptional service with a
touch of luxury? We are looking for a Hospitality Assistant to join our
friendly and dedicated team!

You will contribute to a seamless hospitality experience by
supporting mealtimes, maintaining tidy and well‑organised dining spaces,
managing stock and temperature checks, and assisting residents with their day‑to‑day
non‑care needs.

If you have a passion for creating a warm, welcoming
environment and making people feel at home, we’d love to hear from you.

We offer some excellent rewards and benefits
including:

• We
  offer all team members 1 free meal per shift.
• Uniform
  provided.
• Enhanced Bank
  Holiday pay.
• Increased
  Annual Leave entitlement - team members who work with us for 3 years or
  more, get extra annual leave.
• Cycle
  to Work scheme – why not save money on commuting costs and improve your
  health at the same time.
• Milestone
  Birthdays - get EXTRA time off to celebrate that special
  birthday.
• Company
  sick pay which is over and above the statutory entitlement.
  (subject to length of service)
• Refer
  a Friend Scheme for successful referrals - for all
  permanent roles within Oakland Care (T&C's apply).
• Recognition
  and staff appreciation initiatives.
• Health
  Cash Plan (subject to T&Cs).
• Death
  in Service Benefit (subject to T&Cs).

Location:
Lambwood Heights, 244 Lambourne Road, Chigwell IG7 6HX

Hours: 40 hours
per week

Pay: £13.20 per hour

Contract:
Full-time

Shift: Days (10-hour shifts,4 shifts per week)

What do you need to succeed:

Our Hospitality Assistants, assist our care teams to provide
an exceptional hospitality service, supporting the Head Chef, Reception Teams,
Housekeeping and Lifestyles Team.

This is a key role at the heart of our residents’ daily
lives, so strong people skills and good organisation are essential. If you have
hospitality experience and a genuine interest in care, this could be the
perfect opportunity for you.

As a Hospitality Assistant, your key responsibilities
will include:

• Assisting
  with meal service either in resident rooms or dining rooms.
• To
  ensure that water/drink jugs are regularly refilled in resident rooms.
• Help
  set up and clear down tables before and after lunch service.
• Recording and monitoring the temperatures of
  fridges and dining room service stations to meet compliance standards.
• Maintaining
  the Bistro to ensure it remains clean, organised and consistently well
  stocked.
• Attending
  to residents “non care” related needs including opening/closing curtains,
  changing TV channels etc.

To be successful in this role, you need to have/be:

• Previous
  experience of working in a similar role within a luxurious setting in the UK.
• 'Can
  do' attitude and willingness to work with us in ensuring we support our
  residents with the best quality service.
• Customer
  facing experience including building working relationships with internal and
  external stakeholders.

Personal Attributes:

• Reliable
  and punctual.
• Ability
  to work as an effective team member.
• A
  professional personal appearance and standards.
• Able
  to demonstrate an understanding and/or awareness of the sensitivities of
  working within a care home environment.
• Able
  to develop good working relationships and to represent the organisation
  professionally.
• Able
  to build trust and demonstrate an awareness and understanding of
  individual differences.
• Motivated
  to go above and beyond, and to work with passion and enthusiasm.
• Motivated
  to contribute towards the team and home goals.
• A
  commitment to grow and learn new things at work.
• Able
  to remain approachable and calm under pressure.

“Our mission” is to provide exceptional homes
for people to live, love and be loved where everyone is part of our family.

• Family
• Integrity
• Respect
• Exceptional
• Sustainable