Duty Manager- Vikingar

Rate of Pay: £17.88 per hour
(K:A Leisure provides workers with a minimum hourly rate of £13.52 under the Living Wage Initiative. Term and Conditions apply)

Hours:

Full-time – 37 hours per week
Duration:
Permanent

Location:

Vikingar! - Greenock Road, Largs, KA30 8QL

The Duty Manager is responsible for operational leadership and supervision during shifts at Vikingar Leisure Centre, including leisure facilities, Vikingar Attraction, and Theatre operations. Acting as the senior on-duty manager, the postholder ensures that all operational teams deliver safe, high-quality, and customer-focused services in line with KA Leisure’s vision, values, and policies.

The role ensures smooth day-to-day delivery of programmes, events, and visitor experiences, supporting the Assistant General Manager and General Manager in achieving operational and commercial objectives.

• Lead and supervise operational staff during allocated shifts across leisure, attraction, theatre, and hospitality services.
• Ensure smooth delivery of programmes, classes, events, theatre performances, and visitor activities.
• Respond promptly and effectively to operational issues, incidents, and emergencies, following company procedures.
• Maintain high standards of cleanliness, safety, maintenance, and presentation throughout the centre.
• Ensure all operational activities comply with health & safety, safeguarding, and statutory regulations.

• Deliver an exceptional visitor and customer experience across leisure, attraction, and theatre services.
• Monitor service quality and respond to feedback or complaints professionally and efficiently.
• Ensure that programmes and services are inclusive, accessible, and meet community and visitor needs.
• Act as a visible ambassador for KA Leisure during operational shifts, maintaining a professional and approachable presence.

• Supervise and support operational teams during shifts, providing guidance, coaching, and feedback.
• Ensure staff adherence to policies, procedures, and service standards.
• Assist in identifying staff training needs and support development opportunities.

• Monitor operational performance KPIs and report any issues to the Assistant General Manager.
• Contribute ideas for operational improvements and efficiencies.

• Maintain clear communication with the Assistant General Manager and General Manager regarding operational issues, incidents, or improvements.
• Complete reports, logs, and checklists accurately and in a timely manner.
• Participate in team briefings, handovers, and meetings as required.

Any other duties and responsibilities required to effectively undertake the role.

• Confident and proactive leader with the ability to motivate and guide operational teams.
• Strong problem-solving and decision-making skills under pressure.
• Excellent communication and interpersonal skills with a customer-focused approach.
• Highly organised, adaptable, and able to prioritise multiple operational demands.
• Resilient, professional, and capable of maintaining standards in a busy, multi-use environment.
• Motivated, shows a positive, confident attitude and able to influence others,
• Demonstrates courage, is fearless, committed, and confident in your own knowledge,
• Work to the best of your ability, stepping up to deliver the highest standards of performance,
• Trust yourself and others to make good decisions, promote collaboration and encourage autonomy,
• You’re disciplined, with a work ethic that focuses on getting things done,
• You’re resilient and recover from challenges by learning for the future and adapts your approach,
• Consistent, showing the best you…