Head Receptionist- Inn Lake

Live-in accommodation available

We are looking for an enthusiastic and experienced Head Receptionist to join our Front Office team at the beautiful Inn on the Lake, Ullswater.

As Head Receptionist, you will play a key role in the smooth day-to-day running of our busy hotel reception, leading by example and ensuring every guest receives a warm welcome and exceptional service throughout their stay.

Working closely with the hotel’s management team, you will support and develop the reception team, oversee daily operations and help deliver a seamless guest experience. With a busy hotel operation alongside weddings, private functions and events throughout the year, this is a varied and rewarding role where no two days are quite the same.

Your responsibilities will include:

• Supervising and supporting the reception team, ensuring a professional and welcoming service at all times.
• Overseeing daily reception operations, including guest check-ins, check-outs, reservations and enquiries.
• Coordinating daily arrivals, departures, special requests and guest requirements.
• Training, coaching and supporting team members to maintain high standards of service and develop their skills.
• Handling guest feedback, enquiries and complaints professionally, finding appropriate solutions.
• Working closely with housekeeping, Food & Beverage and the wider hotel team to ensure smooth communication and guest service.
• Supporting the management team with departmental targets, administrative duties and daily procedures.
• Ensuring accurate handling of payments, cash, billing and company procedures.

• Previous experience working within a busy hotel reception, ideally in a supervisory or senior receptionist role.
• Excellent communication and customer service skills, with a genuine passion for hospitality.
• Confidence in leading, motivating and supporting a team.
• Strong organisational skills and the ability to prioritise tasks in a busy environment.
• A proactive, hands on approach with excellent attention to detail.
• The ability to remain calm, professional and solution-focused when handling guest enquiries or unexpected situations.
• Experience using hotel reservation systems, ideally Rezlynx, would be an advantage.
• Flexibility to work a variety of shifts, including early, late and weekend shifts.

Situated on the shores of Ullswater in Glenridding, Inn on the Lake is a beautiful 4-star hotel featuring 48 bedrooms, stunning lake and mountain views, and a thriving wedding and events operation.

Our Lake View Restaurant offers guests a memorable dining experience, while the Orangery provides a relaxed setting for lunches and afternoon tea. The hotel’s Ramblers Bar and Candleroom offer additional spaces for guests to unwind and enjoy our warm Lake District hospitality.

As a popular wedding venue, the hotel hosts celebrations and private functions throughout the year, creating a busy and varied environment for our Front Office team.

Please note: Due to the volume of applications we receive, we are unable to provide individual application status updates. If you are invited for an interview, you will generally be contacted within one week of submitting your application.