Events Supervisor

Are you passionate about delivering exceptional service and creating memorable experiences? We have an exciting opportunity for an Events Supervisor to join our highly successful team at Haymarket Hotel, part of the prestigious Firmdale Hotels.

Firmdale Hotels is renowned for its unique design, vibrant atmosphere, and exceptional hospitality. Our award-winning hotels are located in the heart of London and New York, each offering a distinctive blend of comfort, style, and service. At Firmdale, we pride ourselves on our commitment to excellence and our dedicated team who make it all possible.

As an Events Supervisor, you will play a pivotal role in ensuring our guests receive inspirational service during their events. You will work closely with our Events team, demonstrating your exceptional attention to detail, organisational prowess, and interpersonal skills. Your confidence and strong communication abilities will be key in engaging with guests and leading your team to success.

Responsibilities:

• Supervise and coordinate the setup and execution of events, ensuring all details meet the highest standards.
• Provide exceptional customer service, acting as the main point of contact for guests and addressing any needs or concerns promptly.
• Lead, motivate, and support your team, fostering a positive and collaborative working environment.
• Ensure all event spaces are prepared and maintained to the highest level of cleanliness and organisation.
• Collaborate with other departments to ensure seamless event operations and guest satisfaction.
• Continuously seek opportunities to enhance the guest experience and improve event processes.

What you Need:

• Proven experience in supervising a team, preferably in events or hospitality.
• A passion for delivering exceptional customer service and a keen eye for detail.
• Confidence in your communication skills and the ability to engage with guests and team members effectively.
• Strong organisational skills and the ability to multitask in a fast-paced environment.
• A positive, can-do attitude and a proactive approach to problem-solving.

What We Offer:

• We offer a competitive salary plus service charge and benefits to be discussed at venue
• Access to Stream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching.
• Health cash plan (including contributions towards dental, optical, alternative and complementary therapies)
• Discounted cinema tickets, gym membership, travel, retailers and restaurants
• Complimentary meals on shift
• Referral bonus scheme for recommending top talent
• Flexible scheduling without split shifts
• Dry cleaning service for work attire and discounted personal dry cleaning
• Enhanced holiday allowance based on length of service
• Season ticket loan for convenient commuting
• Ongoing training, professional development, and fully funded English lessons
• Regular social events, team activities, and fitness sessions
• Benefits like cycle to work scheme and annual long service awards
• One allocated paid day per year for volunteering work
• Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
• And much more!!

About Us

Housed in a landmark Regency building designed by the legendary architect John Nash - of Buckingham Palace, Marble Arch and Trafalgar Square fame, Haymarket Hotel is one of London's most elegant addresses. Inside, the generous proportions of Georgian architecture are combined with bold colour, rich pattern and contemporary art, creating an atmosphere that is as inspiring as it is welcoming.

Situated in the heart of the West End, moments from the city's finest theatres, museums, restaurants and landmarks, Haymarket Hotel is a place where history and creativity meet. Featuring unique…