Hostel Assistant

Hostelling Scotland is looking for a Hostel Assistant to join its team at Aviemore Youth Hostel in the Cairngorms National Park. This position would suit someone who enjoys meeting people, providing good customer service and taking on a variety of duties in a busy hostel environment.

• Welcome guests and provide a friendly reception service.
• Manage guest check ins and check outs.
• Respond to customer enquiries and provide helpful information.
• Carry out cleaning and housekeeping duties throughout the hostel.
• Help maintain clean and welcoming guest accommodation.
• Assist with basic catering duties.
• Support colleagues with daily hostel operations.
• Adapt to changing workloads and priorities during busy periods.
• Work alongside the hostel team to provide a positive experience for guests.
• Maintain professional and respectful working relationships with colleagues.

• Permanent, full time position.
• 37.5 hours per week.
• Based at Aviemore Youth Hostel.
• The advertised start date is 30 November 2026.
• This is a live out position and staff accommodation is not provided.

• A friendly and welcoming approach to guests.
• Good communication and interpersonal skills.
• Ability to work effectively as part of a team.
• A flexible attitude towards different duties and responsibilities.
• Willingness to undertake reception, housekeeping and basic catering tasks.
• Ability to adapt during busy periods.
• A reliable and organised approach to work.
• Respect for colleagues and guests from different backgrounds.
• A genuine interest in providing good customer service.
• The successful applicant must provide one satisfactory reference.
• A recent Basic Disclosure clearance is required.
• Applicants must be able to provide evidence of their right to work in the UK.

• £13.00 per hour.
• Permanent employment.
• 37.5 hour working week.
• Annual leave entitlement.
• Company pension.
• Hostelling Scotland membership, providing opportunities to enjoy its network of hostels.
• Employee Assistance Programme.
• Uniform provided.
• Access to high street discounts through the Salary Extras Scheme.
• Opportunity to work for a charitable organisation helping people explore Scotland.