Crew Delivery Manager

Be Part of a Journey Like No Other – Join GWR

At Great Western Railway, we’re more than a train company - we’re the proud custodians of Brunel’s iconic railway, one of the most prestigious networks in the world. With over 100 million passenger journeys each year and more than 275 destinations across the South West, South Wales and London, we deliver travel experiences through some of the UK's most beautiful landscapes and top tourist spots.

We’re not standing still. With a modern fleet and ambitious plans for growth, we’re transforming the way people think about rail travel: relaxing, fast, efficient, friendly and fun.

Our team of 6,000+ passionate colleagues—from engineers to on-board hosts—plays a vital role in this transformation. Their efforts are paying off with GWR’s Customer Satisfaction Score of 92%—our highest in 20 years!

These results show what’s possible when teamwork, pride and passion drive everything we do. We’ve set a new standard. Now we’re looking for more great people to help us keep raising it.

Ready to join something exceptional? Discover opportunities at GWR and be part of our journey.

We are building a talent pool for future Resource Manager opportunities within our Swindon Integrated Control Centre (ICC). Known internally as Crew Delivery Manager, this is a pivotal operational role responsible for ensuring our train crew—drivers, guards and catering colleagues—are in the right place at the right time across the entire GWR network.

Operating at the heart of our 24/7 railway, this is a fast‑paced and highly dynamic environment where no two shifts are the same.

This highly demanding, dynamic position requires managing a wide range of responsibilities, including overseeing the resource desk, working closely with various teams locally and across the network, and forward‑planning the train service. You will also be involved in implementing emergency train plans, managing service disruption and recovery while supporting colleagues who may need additional assistance. This role will not involve any responsibilities related to line management.

A significant aspect of this role involves extensive administrative duties. You will handle various paperwork, update schedules, communicate with crew members, and utilise specialised computer packages unique to the railway industry, such as Trust, Crew Plan, and Integrale. The role is desk‑based, and once on shift, you’ll take control, managing crews within your designated area on our network. This requires a high level of organisation, precision and the ability to juggle multiple tasks simultaneously.

• Are you genuinely interested in a challenging and demanding role in the rail industry?
• Can you work shifts around the clock, including nights, weekends and holidays?
• Have you gained hands‑on experience leading or coordinating day‑to‑day operational activities in a particular field?
• Can you be dependable in a high‑pressure environment?
• Can you communicate in a clear, concise manner using the telephone?
• Are you flexible enough to meet the evolving needs of the business?
• Are you confident working alone and as part of a close‑knit team?
• Can you stay calm and focused during stressful situations?
• Are you quick to think on your feet and solve problems when decisions are critical?
• Are you motivated to learn in a live operational environment and committed to continuously developing your skills? Training lasts around 10–12 weeks and the role includes regular competency assessments.

If you answered ‘Yes’ to all these questions, then we encourage you to read on. If you responded ‘No’ to some questions, please consider whether a control‑based role like this aligns with your skills and strengths.

• Be naturally proactive with a good eye for detail.
• Knowledge of the GWR network.
• Having the ability to pass safety‑critical information to colleagues by phone.
• Computer literate, ideally in Office 365 (training will be provided for railway specific applications).
• Professional, clear communication and interpersonal skills.
• Applicants must be able to commute to work independently in the event of train…