Horticultural Service Technician

We are currently seeking a motivated and skilled, part-time or full-time, Horticultural Service Technician to join our established team at our Marlesford branch in Suffolk. This is an excellent opportunity to become part of a respected and supportive business, working with a wide range of horticultural equipment.

Reporting directly to the Service Manager, you will be responsible for the repair, maintenance, and servicing of horticultural machinery sold by our sales departments. This is a hands‑on role requiring technical expertise, problem‑solving skills, and a strong customer‑focused approach.

• Diagnose faults and carry out repairs and servicing on horticultural equipment
• Maintain and repair machinery to a high standard for our customers
• Work on a variety of equipment including grass, garden, utility, and small agricultural machinery
• Identify hydraulic and electrical issues using modern diagnostic tools and software
• Deliver excellent customer service both in person and over the phone
• Work independently and collaboratively within the service team
• Handle equipment safely, including some heavy lifting (with appropriate care and assistance when required)

• Knowledge of domestic or professional grass machinery (advantageous)
• Good understanding of horticultural, garden, utility, or small agricultural machinery
• Ability to diagnose and repair hydraulic and electrical faults
• Strong communication and customer service skills
• Comfortable using computers and diagnostic systems
• Self‑motivated with the ability to use your own initiative
• A team player with a flexible approach to work
• Full, clean UK driving licence
• Start Date:
  
  Subject to candidates notice period
• Hours:
  
  24 hours per week OR 39 hours per week (1-hour unpaid lunch)
• Salary:
• ompetitive, dependent upon experience, Bonus, Company mobile phone
• Benefits:
  We are offering a competitive salary, bonus, company mobile phone, plus 32 days holiday (pro rata if part‑time, inc bank holidays), workplace pension, life assurance (2 x salary), country store staff discount, company sick pay scheme, employee referral scheme, benefit hub app, health assured app and flu jab cover.