Community Development Technician

Recruitments posted as "Continuous" are subject to close at any time following an initial two‑week posting period. Upon closing, the applications received will be screened and notices will be sent to the applicants regarding the status of their application.

The Community Development Department is comprised of the Building, Code Enforcement, Fire Prevention, Planning, Business Licensing, Grants Management, and Housing Divisions. The Community Development Technician is intended to be one of two primary customer service representatives for the department. Although both Technicians provide technical and administrative support services to all seven divisions, each Technician will specialize in one of the two primary permitting and application functions of the Department—namely, building services or planning and business licensing services.

The position reports to the Chief Building Official and may receive general direction from the Planning Manager(s) and Community Development Director.

Community Development Technician I is the entry and first working level classification for this technical support series. Initially under close supervision, incumbents perform the more routine office administrative duties while learning key department concepts and City policies and procedures. Incumbents’ work is observed and reviewed during performance and upon completion. As experience is gained, there is more diversity in assignments and greater independence of action within established guidelines.

Incumbents may advance to the higher level after gaining experience and demonstrating the proficiency required to meet the qualifications of the higher level class.

• Greets and provides professional and courteous service/information to the public at the front counter, via phone and email providing basic building, planning and housing information.
• Intakes planning, fire, and building permits and business license and housing program applications via email, mail and at the Community Development counter.
• Organizes and maintains files associated with the divisions of the Community Development Department.
• Coordinates all phases of the plan check review process, including sending and receiving plan check documents for review by other City departments; and performs plan check services for minor and/or over the counter building permits (e.g., kitchen, bathroom remodels).
• Receives and processes payments for permits and other Department applications.
• Issues over the counter permits.
• Updates and maintains Community Development Department forms, documents and procedural information for public distribution.
• Intakes, evaluates, reviews, and approves applications for business licenses.
• Processes payments, enters information into Tyler Cashiering and prepares daily bank deposits.
• Assists with the management and maintenance of various internal database and technological systems including Munis, Granicus, Laserfiche, as well as the Community Development website.
• Assists the planning division with technical aspects of the planning process including researching and gathering data and responding to minor zoning inquiries.
• Assists the housing division including researching data, assembling housing application materials, organization of files, intaking applications and gathering statistical data related to population and housing trends, etc.
• Performs other office tasks such as ordering supplies, processing mail, etc.
• May assist in the preparation of agendas, minutes, and staffing of Community Development Department boards and commissions.
• Performs other related duties as assigned.

• Customer relations techniques.
• Basic construction methods and materials, engineering principles and practices, and building safety standards.
• General community development principles, including building, planning, zoning, and housing.
• Standard office and word processing clerical procedures, with emphasis on correct English grammar and spelling.
• Use of computer systems and other office equipment.
• Standard formats for reports, records, agendas and minutes, and correspondence.
• Local ordinances pertaining to building, planning and housing.
• Computer software…