Sales Assistant

Overview

Mendocino Forest Products is seeking a professional Sales Assistant! This is a non-exempt position, the hourly rate for this position is $26.00 and includes benefits:
Medical, Dental, Vision, 401K matching and company paid Life Insurance. To learn more about our benefits .

This position is onsite and requires regular, physical attendance. Successful candidates must be able to work in person, interact directly with co-workers and team members, and fully participate in collaborative, in-office activities. Remote or hybrid work is not available for this role.

The Mendocino Family of Companies (Mendocino Forest Products Company, Mendocino Redwood Company, Humboldt Redwood Company, Humboldt Sawmill Company, and All weather Wood), is a leading manufacturer and distributor of environmentally certified redwood, Douglas-fir, and preservative treated lumber products throughout California and the Western U.S. Our culture is based in environmental stewardship and community support. The company maintains Forest Stewardship Council® (FSC® C013133) certification for its forest lands, manufacturing, and distribution operations.

The Sales Assistant provides comprehensive administrative and operational support to the sales team, serving as a key point of contact between customers, sales representatives, and internal departments. In addition to sales support, the Sales Assistant performs a variety of administrative responsibilities, including coordinating meetings, appointments, travel, conference calls, customer and company events, office supplies, equipment maintenance, and telephone communications. The role also supports the preparation, coordination, and communication of quarterly and year-end sales data and reporting.

Key Responsibilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The key areas of focus for this position are as follows;

• Provide clerical and administrative support to the sales team, including reviewing sales orders for completeness, accuracy, and timely delivery.
• Provide daily administrative support, including greeting visitors, coordinating incoming and outgoing deliveries, arranging conference calls and appointments, coordinating travel schedules, and organizing customer events.
• Serve as a key point of contact and resource for the sales team, customers, and internal departments.
• Act as a liaison between customers, the sales team, and other departments to ensure effective communication and complete customer satisfaction.
• Maintain current and accurate customer information and records.
• Monitor and communicate sales order status, delivery updates, and order-related issues to the sales team and other internal stakeholders as needed.
• Facilitate the proper handling, completion, and approval of customer documentation; create, maintain, and manage various reports.
• Enter and maintain sales orders in the Lumber Track Inventory Sales System.
• Order and maintain sales and office supplies and coordinate equipment maintenance as directed.
• Answer and direct telephone calls, provide information as appropriate, and record messages when necessary.
• Retrieve customer data, sales records, and other documentation upon request.
• Assist with planning, coordinating, and managing company and customer events.
• Interpret and implement management policies, procedures, and operating practices as directed.
• Assist with the development, preparation, and communication of quarterly and year-end sales data and reports.
• Investigate significant customer matters, including documentation requirements, customer concerns, and complaints; communicate findings, status, and resolutions to the sales team and other departments as directed.
• Review and respond to customer questions and concerns related to product quality, shipments, and deliveries, and communicate issues to the sales team for appropriate follow-up.
• Assist with inventory management and coordinate…