Eligibility Specialist Supervisor

The list developed from this recruitment will be used for a limited period to fill open and promotional, regular full-time, and part-time positions throughout the County, should they occur. Pursuant to current bargaining unit agreements, employees regularly assigned to the coastal region or in Covelo are eligible to receive a 5% assignment premium. The current vacancy is in Ukiah.

Under limited supervision, Eligibility Specialist Supervisor plans, organizes, and supervises the work of a unit, ensuring adequate coverage and equitable caseload/workload among staff members engaged in determining eligibility of applicants and recipients for public assistance programs through interactive interviewing and fact gathering; identifies staff training needs; conducts performance evaluations and recommends disciplinary measures; analyzes cases to ensure accuracy of decisions and timeliness of processing;

handles specialized caseloads; assists with difficult program cases and makes final processing decisions in relation to such cases; assists in program development and management; and performs related work as required. Most working supervisors also spend a substantial portion of their time performing the most difficult and complex work of the section or unit; and perform other specialized assignments.

Supervisor Academy is mandatory for all supervisors and consists of nine courses that must be completed within two years. Participation is required and completed during work hours.

• Plans, assigns, supervises and reviews the work of a unit of employees determining eligibility of applicants and recipients for public assistance programs.
• Selects, trains, evaluates, and disciplines subordinate staff.
• Provides direction to staff on implementation of policy and procedures.
• Holds individual and group conferences to discuss or interpret rules, regulations and policies.
• Confers with workers regarding discrepancies in the system.
• Determines need for training and oversight and provides appropriate training and direction.
• Analyzes cases to ensure accuracy of decisions and timeliness of processing; provides technical support to staff in case processing.
• Ensures that regulatory and automated system deadlines are met in a timely manner in accordance with local, state, and federal compliance regulations, as well as internal performance standards.
• Represents the department at meetings, attends conferences, and participates in studies and research projects as assigned.
• Interviews complainants and addresses performance and personnel problems.
• Receives and prepares correspondence and required reports relating to unit activity and other matters.
• Assists in the development and implementation of procedures for public assistance programs.
• Determines the level of benefits to which the client is entitled by making complex mathematical computations and/or complex computer entries.
• Reviews and interprets information provided on a variety of forms both by the client and third parties to assist with eligibility determinations.
• Explains a variety of health insurance plan options, costs and individual plan features.
• Monitors on‑going eligibility by obtaining periodic updated information of eligibility factors and takes appropriate actions on changes.
• Determines need for additional services and makes referrals as needed for employment and other services to outside agencies; and directs clients accordingly.
• Organizes and prioritizes caseload so that necessary case records and documents are processed and updated within specific time limits established by regulation and local policy.
• Enter and maintain case records, including written narratives, forms and computer documents in a clear and readable format.
• Troubleshoots task and/or case issues to determine appropriate resolution of problems, involving Help Desk as needed; may participate in system testing and design.
• Communicates both orally and in writing with clients and others related to the initial and ongoing eligibility determination while maintaining confidentiality.
• Responds to questions and complaints of clients in person, by telephone, mail and/or…