Screener

The list developed from this recruitment will be used for a limited period to fill open and promotional, regular full-time, and part-time positions in a variety of locations throughout the County, should they occur.
Pursuant to current bargaining unit agreements, employees regularly assigned to the coastal region or in Covelo are eligible to receive a 5% assignment premium
. The current vacancies are in Ukiah.

Under limited supervision, the Screener assists applicants for public assistance programs; explains policies and procedures; gathers and verifies facts and information; initiates cases through an automated system; makes appropriate referrals for health, social and/or employment services; and performs related work as required.

The Screener is a specialized clerical classification. Incumbents in this class have primary responsibility for performing the application screening interview and related functions.

Bilingual English/Spanish encouraged to apply.Se buscan personas bilingües en inglés y español. Para recibir una solicitud en español, llame a Recursos Humanos al 234-6600.

Duties may include, but are not limited to, the following:

• Provides general information, application forms, and declaration forms.
• Explains policies, procedures, and requirements to applicants to apprise them of their rights and responsibilities.
• Performs initial application interview for public assistance programs and services.
• Ensures accuracy and completion of application and declaration forms.
• Questions applicants to gather and verify information and enter information directly into an automated computer system.
• Schedules applicant appointments with Eligibility Workers.
• Refers applicants in need of immediate services to appropriate resources.
• Performs additional tasks related to case records.
• Performs related duties as assigned.

Two (2) years of full-time experience performing clerical office support duties, including one (1) year at the journey level. Experience must have included substantial public contact.

• Modern office practices, methods, and procedures.
• General goals and purpose of public social services programs.
• Computer terminology and computer keyboard arrangement.

• Learn the basic principles of the department's automated systems.
• Learn and apply the rules, regulations, policies, and procedures pertaining to initial application for public assistance.
• Learn appropriate questioning content and techniques for interviewing applicants.
• Enter data accurately into automated system.
• Locate, identify, and correct inaccurate or incomplete information.
• Answer a variety of questions related to department programs and the application process.
• Make referrals to appropriate agencies and social service programs.
• Exercise sound judgment when initiating processes, actions, and alternatives within established procedures and regulations.
• Communicate effectively verbally and in writing with individuals from diverse socio-economic and cultural backgrounds.
• Establish and maintain cooperative working relationships with the public and staff.
• Follow written and oral directions and instructions.
• While performing the essential functions of this job, the incumbent is regularly required to: walk; sit; use hands to finger, handle or feel objects; reach with hands and arms; speak and hear; and push, pull, move or lift above and below the neck objects weighing up to 25 pounds.

All complete applications will be reviewed; incomplete applications will not be considered. Based on the number of qualified candidates, applicants meeting the job requirements and qualifications will be invited to participate in an oral examination (weight 100) or an unassembled exam, consisting of an evaluation of education and experience as stated on the application form. The examination process will test the knowledge and abilities described above.

A minimum score of 70 must be attained for placement on the employment list.

The County of Mendocino is committed to the full inclusion of all qualified individuals. In accordance with the Americans with Disabilities Act (ADA) and…