Public Safety Dispatcher

The list developed from this recruitment will be used for a limited period to fill open and promotional, regular full-time, and part-time positions in the Sheriff's Office should they occur.

Primary responsibility is to receive, process and transmit two-way radio and telecommunication messages, complaints, and emergency calls; performs responsible technical and clerical duties; entry level position in a series of two classification levels.

Bilingual English/Spanish encouraged to apply. Se buscan personas bilingües en inglés y español. Para recibir una solicitud en español, llame a Recursos Humanos al 234-6600.

All responsibilities may not be performed by all incumbents.

• Receives and dispatches routine and emergency radio, telephone, teletype and other communications messages.
• Receives and processes inquiries, complaints, information and emergency calls from the public.
• Analyzes, evaluates and determines appropriate responses to situations requiring law enforcement intervention.
• Determines proper jurisdiction, personnel, and/or equipment to be dispatched.
• Monitors and refers special problems and situations to the appropriate personnel and/or organizations.
• Operates telecommunications equipment in receiving and transmitting information regarding vehicle registration, driving records, warrants, criminal records and/or other police related matters.
• Contacts and coordinates the exchange of information for resolving complaints and requests with the California Highway Patrol, Ambulance Services, Fire Departments and other emergency service agencies.
• Monitors location and activities of multiple patrol units; maintains and records contacts with field patrol units.
• Monitors, tests and reports the condition of transmitting equipment.
• Monitors, maintains and records dicta phone tapes and messages.
• Receives and processes routine business calls, requests for information, and/or refers to appropriate agencies.
• Maintains warrant, complaint, theft, location, equipment, and operating records and files.
• Performs clerical duties associated with Communications room duties and activities.
• May provide guidance, direction and/or training to staff members.
• Performs other related duties as assigned.

Education and Experience High School diploma or GED; and, one (1) year of clerical experience; or, any combination of education, training, and experience which provides the required knowledge, skills, and abilities to perform the essential functions of the job.

Must successfully complete the POST Public Safety Dispatcher Basic Course within one year of employment.

Valid Drivers License - Class C or better.

• General office procedures, policies and practices, as well as basic knowledge of computer/VDT and other general office equipment.

• Recordkeeping, report preparation, filing methods and records management techniques.
• Applicable state, federal and local ordinances, laws, rules and regulations.
• Communities, roads, major landmarks and geography of Mendocino County.
• Operations and functions of the Sheriff's Department and other public safety agencies.
• All computer applications and hardware related to performance of the essential functions of the job.
• Emergency codes and terminology.

• Using tact, discretion, initiative and independent judgment within established guidelines.

• Organizing work, setting priorities, meeting critical deadlines, and following up on assignments with a minimum of direction.
• Applying logical thinking to solve problems or accomplish tasks; to understand, interpret and communicate policies, procedures and protocols.
• Using a computer terminal to accurately and rapidly enter and retrieve data and information.
• Communicating clearly and effectively, both orally and in writing.