Department Head - Customer Service - Ukiah

* Connect and communicate with TMs daily through daily walks, being present on the floor, working alongside TMs to model behavior and setting the customer service standard for the department
* Responsible for constant maintenance and keeping the set integrity of assigned department
* Constantly looking for process improvements within department and store, sharing information and ideas for improvement with manager
* Ongoing product knowledge of all departments within the store to assist Team Members and customers daily
* Coordinate and oversee the response to a 214, troubleshoot the area that needs assistance and oversee the area through the rush period
* Train Team Members with product knowledge and technical skills to better serve the customer
* Recognition and documentation for excellent Team Member performance
* Responsible for the daily operations of the department, including daily schedule maintenance, back up for call outs, assist in peak hours/rushes to alleviate lines and move customer traffic throughout the store
* Responsible for the appearance of the store and assigned departments:
* Facing, overhead storage safety, proper overstock labels, updated bin stickers, profit strips, cleanliness, endcaps full and faced, signs posted and current
* Responsible for worklists for Team Members within that department and their daily workflow
* Create, manage, and update break and lunch schedule for department, managing the break workflow for the department
* Shadow store candidate interviews to gain knowledge on the process
* Responsible for Hazmat knowledge and procedures as they pertain to store and location
* Proficiency with Microsoft Office (Outlook, Word, Excel)
* Ability to multi-task and work alongside Team Members, coaching and training in the moment
* Detail oriented, organizational, and problem-solving skills
* Ability to take a partner and follow through issues to resolution
* Foundational organization, leadership, customer service and communication skills with the drive to consistently build upon these skills
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