Part-Time Resident Services Coordinator - Ukiah

About The Company

PEP Housing has been building community from the heart since 1978. We build and manage affordable housing for seniors living on fixed, limited incomes. Our residents live independently in a beautiful, safe place while aging with the grace and dignity deserved by all. With 23 properties, and over 650 residents and projects under construction, we keep busy!

The Part-Time Resident Services Coordinator serves as a resource for PEP Housing residents: being creative, flexible, professional, maintaining objectivity, avoiding emotional dependence, maintaining confidentiality, recognizing and respecting individual differences. The person in this position assesses resident needs, identifies and links residents to appropriate services, and monitors the delivery of services. This position is in person at Sun House Senior Apartments in Ukiah
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• Develop a comprehensive understanding of residents (conduct needs assessments, community meetings, etc.) in order to assist and guide them towards appropriate services and resources.
• Survey the resident population to identify priority of needs and solicit resident input on service preferences. Assist residents and property operations staff in understanding those needs.
• Develop strategies to link residents with needed services, including providing assistance in overcoming various barriers that might impede access to services.
• Establish and maintain partnerships with relevant organizations and individuals, with an emphasis on providing on-site services to residents and the community.
• Implement priority programs and essential activities through partnerships with other community-based service providers/organizations.
• Participate in the development of pilot programs to test new models of service delivery and carry out implementation of specified programming at assigned properties.
• Collect required data for all programming offered, record data in the database and submit reports in an accurate and timely manner. Maintain all reporting requirements set by funding and/or governmental agencies.
• Evaluate outcomes of regularly scheduled on-site programs and services as required for quality improvement.
• Report elder abuse and neglect according to State law.
• Maintain confidentiality appropriately.
• Work with property staff, families and community agencies to identify and address resident problems before they reach crisis proportions.
• Be an active member of the site team, working collaboratively with the community managers and other site staff to meet property needs and resolve resident problems. Work with residents to resolve conflicts with neighbors.
• Plan and coordinate recreational, cultural and social activities in coordination with property operations staff and residents, as needed.
• Develop and maintain a comprehensive list of available community resources (employment, education, social service agencies, etc.) for residents.
• Attend all staff meetings, training sessions, and other appropriate meetings and conferences as required.
• Participate in relevant local, regional, state and/or national organizations as assigned.
• Other duties as assigned.

• A bachelor’s degree in social work, gerontology, sociology, psychology, or related field preferred; or 2-4 years of experience and/or training in community development, social services, or related field; or equivalent combination of education and experience required.
• Training or experience working with diverse cultures and the senior population.
• Certification by the American Association of Service Coordinators (AASC) preferred; if not certified, must be willing to go through the certification process; once certified, must maintain the certification through ongoing courses.
• Working knowledge of supportive services and other resources for senior citizens and disabled.
• Able to set and maintain clear boundaries with residents.
• Ability to advocate, organize, problem-solve, and provide results for the residents served.
• Experience in dealing with residents, families, next of kin, representatives, social agencies, churches, synagogues, political figures, etc.
• Ability to identify and utilize community resources to assist in meeting the needs of residents.
• Must have compassion for the elderly and disabled.
• Requires responsible and organized approach to recordkeeping.
• Ability to multi-task.

This is a part-time position at 16 hours a month. The position is on-site in Ukiah.

PEP’s benefits include 401K plan; work-life benefits (sick time, pro-rated paid vacation and 22 company holidays);
Employee Assistance Program, career development opportunities through mentorships and continuing education programs and a great working environment with professional growth prospects.

• 401(k)
• 401(k) matching
• Employee discount
• Paid time off
• Professional development assistance

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for…