Data Center Technician, DCC Communities

Description

Join our dynamic AWS team and become a critical guardian of global cloud infrastructure! You'll play a pivotal role in maintaining the heartbeat of the world's most innovative technology platform, ensuring seamless data center operations that power millions of businesses and services worldwide. The Data Center Technician position involves in‑depth hardware and network diagnostics, followed by physical repair and participation in an on‑call rotation.

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and all servers, storage, networking, power, and cooling equipment, ensuring customers have continual access to the innovation they rely on. You’ll collaborate with software, hardware, network engineers, supply chain specialists, security experts, and operations managers to deliver safety, security, and capacity at the lowest possible cost.

• Performing server rack installations, hardware break‑fix on various components, troubleshooting network issues, responding to operational incidents that impact service availability, and carrying out routine network, server hardware, and operating system repairs to contribute to overall availability of AWS services
• Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors
• Performing on‑call duties and participating in scheduled maintenance and change management activities
• Contributing to documentation and process improvement initiatives based on your analysis of operational issues
• Helping to interview, train, and onboard new team members

• Lifting and moving material up to 40 pounds each
• Working in cramped and/or elevated locations
• Bending, lifting, stretching, and reaching
• Standing and walking for up to 8+ hours a day
• Ascending and descending ladders, stairs, and gangways safely and without limitation
• Working in an industrial environment
• Work shifts longer than 8 hours to support 24/7 operations (covering both night and day shifts)
• May be assigned to a facility still under development, which could require travel to established locations for training until the designated site is operational

• Ability to travel to or commute between data center locations as needed
• Willingness to temporarily work at alternative sites during training periods or until the assigned facility is operational
• Travel frequency will vary based on business needs and operational status of the assigned facility
• Candidates must be able to travel (over 50 miles) or commute (less than 50 miles) to active data center sites as required by business needs

• Take ownership of technical issues brought by their customer base, engaging other teams when needed to drive resolution
• Show a strong aptitude for troubleshooting and problem solving
• Solve problems at their root and step back to understand the broader context
• Maintain service level agreements through proactive issue detection and reporting
• Bias to act in the absence of direction or support
• Improve effectiveness through process innovation
• Work shift work that will include days, nights, weekends, and holidays

• Work a flexible schedule including weekends, nights, and holidays
• 18+ months of computer/server hardware troubleshooting or related IT experience
• 18+ months of computer layer 1/2 networking experience (including troubleshooting and repair)

• Experience in a data center or other critical environment
• Bachelor's degree or equivalent professional or military experience in an IT‑related field (e.g. computer science, network engineering, etc.)
• Industry‑standard certifications (CompTIA, CCENT, Network+)
• Understanding of Linux or similar operating systems
• Behavioral interviewing and hiring experience
• Experience training and onboarding of new team members

Amazon is an equal‑opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best…