Data Center Cluster Operations Leader, AWS Data Centers

Description The Cluster Operations Leader manages Amazon Data Center Clusters and Colocation Operations within their assigned region. As the senior Infrastructure Operations leader, they oversee safety, security, availability, scaling, efficiency, and cost management.

Infrastructure Operations consists of two core functions:
Data Center Operations (DCO) and Data Center Engineering Operations (DCEO). DCO manages server‑level platforms supporting Amazon Retail and Amazon Web Services, while DCEO handles mechanical, electrical, and controls systems for critical environments. The Cluster Operations Leader builds and leads high‑performing teams across these functions, managing daily operations while applying technical expertise to address emerging challenges. The role requires both strategic oversight and the ability to dive deep into specific issues, driving operational excellence and innovation.

• Hire, manage, and develop the operations team, including compute and engineering operations managers, and their teams.
• Achieve organizational performance goals for safety, security, availability, scaling, efficiency, and cost.
• Plan and execute Infrastructure Operations for new Data Centers and Colocation expansions.
• Operate and maintain mechanical, electrical, and controls systems in Amazon Data Centers, including preventive maintenance, corrective maintenance, and change management.
• Manage Colocation Data Centers service providers to meet or exceed contracted performance SLAs.
• Lead safety, security, and availability incident response, management, and resolution.
• Continuously improve operational processes, procedures, methods, and tools.

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain, and we’re looking for talented people who want to help.

• Bachelor’s or Master’s degree in computer science, engineering or a related technical field.
• Experience hiring, developing, and managing high‑performing technical teams.
• Strong verbal and written communication skills.
• 10+ years of relevant management experience in datacenter operations, facility engineering operations, information technology critical environment facilities, advanced high volume manufacturing, datacenter build‑outs and scaling, or similar experience.
• Demonstrated track record in delivering complex analytical and quantitative projects through verbal and written communication.

• Knowledge of mechanical, electrical, and controls systems for critical infrastructure.
• Experience using lean process improvement, six sigma methodologies, or related performance metrics/process improvements to increase efficiency within processes, forecasting, planning, optimization, or logistics.
• Knowledge of information technology infrastructure domains such as compute server platforms, storage server platforms, server components, network devices, technologies and architectures, IT service delivery principles and best practices.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Amazon offers a comprehensive benefits package including health insurance, 401(k) matching, paid time off, and parental leave.

Salary range – USA, OR, Umatilla:  –  USD annually.

Company – Amazon Data Services, Inc.

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