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Operations Manager Program / Project Manager

Operations Leader: CX & Centre Excellence

Job in Umhlanga Rocks, 4021, South Africa
Listing for: Ignition CX
Full Time position
Listed on 2026-01-18
Job specializations:
  • Management
    Operations Manager, Program / Project Manager
Job Description & How to Apply Below
A leading customer experience provider is looking for a Head of Operations to manage contact centre operations in Umhlanga, Durban. The candidate will lead teams, ensure exceptional customer service, and drive performance improvements across multiple industry verticals. Responsibilities include overseeing daily operations, mentoring teams, and implementing strategies for continuous improvement. The ideal candidate should have over 5 years of experience in a similar role and possess strong influence management and business analysis skills.
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