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ServiceNow Technical Architect
Job in
Union Beach, Monmouth County, New Jersey, USA
Listed on 2026-07-20
Listing for:
Tata Consultancy Services Limited
Full Time
position Listed on 2026-07-20
Job specializations:
-
IT/Tech
IT Project Manager
Job Description & How to Apply Below
Overview
We are seeking an experienced Service Now Platform Lead / Principal Architect with 10+ years of IT experience and extensive expertise in Service Now platform governance, architecture, digital transformation, ITSM, CMDB, ITOM, HRSD, CSM, and enterprise integrations. The role leads platform strategy, roadmap planning, solution architecture, service delivery, and cross functional teams to deliver scalable and innovative Service Now solutions aligned with business objectives.
Experience- 10+ years of IT experience.
- 10+ years of Service Now experience.
- Experience leading enterprise Service Now implementations and transformations.
- Experience managing global teams and vendor engagements.
- Proven track record delivering large-scale Service Now programs.
- Employee Center, CSM, Flow Designer, Integration Hub, REST/SOAP APIs
- AI/GenAI capabilities within Service Now
- Agile and ITIL methodologies
- Service Now Certified Application Developer (CAD)
- Own and govern the Service Now platform roadmap, release management, backlog prioritization, and platform lifecycle.
- Establish governance frameworks, standards, best practices, and architecture principles.
- Lead platform modernization initiatives and adoption of new Service Now capabilities.
- Define operational metrics, and continuous improvement strategies.
- Design scalable enterprise solutions across Service Now modules including...
- Provide architecture leadership for complex business transformations.
- Ensure adherence to Service Now best practices and platform standards.
- Lead integrations between Service Now and enterprise applications such as Identity and Asset Management platforms.
- Define integration architecture using REST APIs, Integration Hub, MID Servers, and event-driven designs.
- Lead CMDB strategy, governance, data quality initiatives, and service mapping programs.
- Establish data models, reconciliation policies, and lifecycle governance.
- Drive CSDM adoption and alignment across business and technical services.
- Manage large-scale Service Now programs from requirements through production support.
- Lead SOW development, project estimation, budget planning, risk management, and stakeholder communications.
- Coordinate with business leaders, vendors, architects, and development teams.
- Lead global development and support teams.
- Mentor developers, architects, business analysts, and administrators.
- Drive delivery excellence, resource planning, and knowledge management initiatives.
- Engage with senior leadership and executive stakeholders.
Location:
Union Beach, NJ
Base Salary Range: $135,000 to $150,000 per annum
Benefits- Discretionary Annual Incentive.
- Comprehensive Medical Coverage:
Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. - Family Support:
Maternal & Parental Leaves. - Insurance Options:
Auto & Home Insurance, Identity Theft Protection. - Convenience & Professional Growth:
Commuter Benefits & Certification & Training Reimbursement. - Time Off:
Vacation, Time Off, Sick Leave & Holidays. - Legal & Financial Assistance:
Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
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