Field Service Engineer

Overview

The Field Service Engineer is responsible for providing FANUC America Corporation with onsite emergency and unscheduled repair services, including troubleshooting, programming, maintenance, and system support for FANUC robots and related equipment at customer locations. This role requires the ability to respond to customer sites on short notice and remain onsite as long as needed to diagnose and resolve issues, which may involve extended hours, nights, weekends, and holidays.

The Field Service Engineer must consistently comply with FANUC America Corporation and customer schedules, work rules, and conduct standards.

The ideal candidate is a customer-focused problem solver with a strong “service-first” mindset and hands-on experience with FANUC technology. Based in Union City, CA. This individual will oversee operations across the Robotics Western regional territory, supporting business needs, ensuring consistent performance, and driving alignment with organizational goals.

• Discuss, diagnose, and repair robot operational and process problems as reported by the customer or technical support hotline
• Troubleshoot, repair, and maintain robot mechanical units and controllers and electrical control devices
• Document robot and related equipment performance, failure modes and reporting results for the purpose of troubleshooting, repairing, and restarting the system
• Provide a daily report to the Service Supervisor/Manager & Dispatch to update status and availability
• Complete customer calls to understand the required parts and software needed for the visit
• Complete a Field Service Report after each customer call that describes the problem, the corrective action, and details the labor, material, and travel expense costs to provide to the customer and return to FAC for processing
• Maintain a service tool kit and documentation to facilitate rapid customer response
• Participate in the rotation of the Hot Pager for after-hours service support
• Coordinate responsibilities, activities, and schedule with Service Supervisor/Manager to ensure customer satisfaction, proper billing, and collections
• Communicate frequently with involved FAC employees and customer employees to ensure that expectations are met
• Return parts shipped for the service call but not purchased by the customer or defective parts replaced under warranty
• Provide telephone-based troubleshooting support to customer employees to resolve robot or related peripheral equipment operational problems on an as needed basis
• Assignments may involve overnight travel per customers business requirements

High School Diploma or GED with hands-on experience in a related technical discipline may be considered

• Associate’s degree in Robotics, Mechatronics, Electrical Engineering Technology, Automation, or a related technical discipline preferred; equivalent hands-on experience will be considered
• Minimum two years of experience working in a related environment with robotics integration, installation, or service repairs
• Experience with mechanical, electrical, and pneumatic troubleshooting, teardown, and repair
• Ability to read and interpret electrical, mechanical, and pneumatic prints and related technical documentation
• Familiar with standard machining practices, tooling, fixtures, and gauges
• Ability to work safely and effectively in compliance with OSHA regulations, company policies, and customer safety requirements

Must be willing to travel extensively (80% or more) to customer sites, sometimes with short notice

Must have, or be able to obtain, a valid driver’s license, drive a personal vehicle, and rent a vehicle for business purposes for the assigned region

• Must be able to legally rent and operate a vehicle in the United States and Canada for business travel purposes

• Bachelor’s degree in Robotics, Mechatronics, Electrical Engineering Technology, Automation, or a related technical discipline preferred; equivalent hands-on experience will be considered
• Two or more years of experience working in a related environment with robotics integration, installation, or service repairs

• Knowledge or experience with legacy platforms or FANUC CNC…