Operations Associate

About Us

As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us! If you are seeking to be a part of a family, this is the place for you!

We are an integrated logistics company responsible for moving 20% of global trade annually. With a dedicated team of over 110,000 employees across 130 countries, we go all the way to connect and simplify global trade and help our customers grow and thrive. Maersk Ground Freight (MGF) offers transportation services like FTL (Full Truckload), LTL (Less Than Truckload), brokerage, cross-border trucking, groupage, and sortation hubs, connecting Maersk or Customer warehouses or depots or cross-dock/consolidation/deconsolidation facilities through a robust network led by best-in-class operations and technology.

This integrated network will service multi-channels like B2B, B2C, B2B2C, e-commerce, direct to store, dropship, returns, and more, leveraging asset-based, asset-light, and non-asset models.

The Operations Support Associate is responsible for supporting day-to-day dispatch operations and administrative activities for Last Mile delivery services. This role works closely with delivery teams, Macy's customers, transportation providers, and internal stakeholders to ensure timely communication, operational compliance, and successful delivery execution.

Key responsibilities include monitoring delivery routes and service performance, managing customer and driver escalations, maintaining accurate records and documentation, facilitating communication across the delivery network, and providing real-time solutions to operational challenges.

The Operations Support Associate plays a critical role in ensuring service expectations are met while supporting a positive customer experience and operational efficiency.

Success in this role requires strong communication skills, attention to detail, sound judgment, and the ability to multitask in a fast-paced environment. The ideal candidate is dependable, trustworthy, highly organized, and proficient with computer systems and technology. They must be able to adapt quickly to changing priorities while maintaining a high level of professionalism and customer focus.

Schedule:

Tuesday - Saturday 8:00am - 4:30pm

• Answer inbound phone calls, emails, and messages while providing a high level of customer service.

• Monitor daily delivery operations and track the progress of delivery teams to ensure on-time service execution.

• Manage customer, driver, and partner escalations with professionalism and a sense of urgency.

• Communicate with internal stakeholders regarding delivery updates, delays, service exceptions, and operational issues.

• Perform real-time audits of delivery activity and operational data, identifying exceptions and escalating concerns as needed.

• Assist with administrative functions, including email correspondence, report generation, scheduling support, filing, and record maintenance.

• Monitor compliance with established operational procedures and report exceptions to management.

• Exercise sound judgment and independent decision-making when addressing operational issues during periods of limited supervision.

• Utilize transportation management systems, routing software, Microsoft Office applications, and other operational platforms to support daily business activities.

• Prioritize and manage multiple tasks simultaneously in a fast-paced environment while maintaining accuracy and attention to detail.

• Support effective communication between delivery teams, transportation partners, customers, and internal stakeholders to ensure service expectations are met.

• Maintain professionalism and composure while responding to time-sensitive situations and operational challenges.

• High School Diploma or GED required.

• Minimum 1-2 years of experience in customer service, operations support, administrative support, logistics, transportation, or a related field.

• Strong verbal and written communication skills with the ability to communicate professionally with customers, delivery teams, transportation partners, and internal stakeholders.

• Proficiency in Microsoft Office applications, including Outlook, Excel, Word, and Teams.

• Demonstrated ability to manage multiple priorities in a fast-paced environment.

• Strong organizational skills with exceptional attention to detail and accuracy.

• Experience…