Floating Services Coordinator I (Station Center

About Mid Pen

At Mid Pen, we build communities that change lives. Since 1970, we have been committed to our mission: to provide safe, affordable housing of high quality to those in need; establish stability and opportunity in the lives of residents; and foster diverse communities that allow people from all ethnic, social, and economic backgrounds to live in dignity, harmony, and mutual respect.

At Mid Pen, we build communities that change lives. Since 1970, we have been committed to our mission: to provide safe, affordable housing of high quality to those in need; establish stability and opportunity in the lives of residents; and foster diverse communities that allow people from all ethnic, social, and economic backgrounds to live in dignity, harmony, and mutual respect.

We develop affordable housing, provide professional property management for all our communities, and coordinate robust onsite support programs that help residents thrive. We are active in 12 Northern California counties and have earned recognition as one of the nation's leading non-profit developers and stewards of affordable housing. Our current portfolio of more than 130 properties is home to 20,000 working families, seniors, and people with special needs.

We take pride in delivering affordable housing solutions, and we invite you to join us on a journey toward social, economic, and racial equity. Mid Pen is, once again, proud to be certified as an official Great Place to Work® in 2025.

Property Name: Regional Floater
- Serving Alameda County and the North Bay Area

Property Type: Family

The Floating Services Coordinator I plays a vital role in delivering and engaging partners to deliver educational, health and wellness, and asset-building programming for residents of Mid Pen properties. The Floating Services Coordinator I provides access to and delivers programs such as:
After School Program, Summer Program, Academic Support and College Readiness Assistance, ESL Program, Health and Education Workshops, Food Security Programs, Nutrition and Physical Activity, Economic Empowerment Program, Workforce Development, Rental Assistance, and Lease Education. This position also leads outreach efforts and plans community events/interactions to help build trust and engagement.

• Deliver onsite programs and ensure compliance with standards and regulations.
• Conduct outreach (door-to-door, phone, email) to promote resident services.
• Prepare and submit required documentation for Mid Pen and external agencies.
• Provide crisis intervention for low-to-moderate situations and follow mandated reporting procedures.
• Support partnership goals and communicate improvement needs to supervisor.
• Collaborate with local community agencies and monitor partner service delivery.
• Assist with property-level needs assessments and follow-up actions.
  
  Participate in property plan development and respond to resident needs.
• Provide exemplary customer service and responsiveness.
• Maintain accurate records and ensure timely reporting per policies.
• Participate in team meetings, trainings, and property events; keep supervisor informed.
• Foster collaboration with Property Management and colleagues.

• Demonstrated customer service orientation and strong relationship and community-building skills to help new residents transition into their homes
• Solid judgment, discretion, and problem-solving skills when working with families and students
• Desire to work with high needs and untapped populations
• Strong attention to detail and organizational skills and demonstrated ability to work independently
• Excellent reading, writing and verbal communications skills and comfortable communicating across language barriers, including using translation apps and services to navigate multiple language needs; bilingual requirements are determined based on resident/property population and will be applied accordingly
• Effectively use Outlook, One Drive, Teams, Zoom, Salesforce, Microsoft Office Suite and other technology tools to support interactions with peers and supervisor

• Must be available to work…