DC Frozen Department Manager

Frozen Department Manager

The Frozen Department Manager is responsible for overseeing all frozen warehouse operations at the NCA Distribution Center. This role ensures product integrity, inventory accuracy, food safety compliance, and efficient distribution to retail locations. The manager will lead a team in a fast-paced, temperature-controlled environment while maintaining high operational and safety standards.

• Oversee daily frozen warehouse operations including receiving, put-away, storage, order selection, and shipping.
• Ensure proper handling and storage of frozen goods to maintain cold chain integrity.
• Monitor productivity, workflow efficiency, and service levels to meet delivery schedules.
• Coordinate closely with transportation, inventory control, procurement, and store operations teams.

• Maintain accurate inventory levels and conduct regular cycle counts.
• Minimize shrink, damage, and spoilage.
• Ensure FIFO (First In, First Out) and lot control procedures are followed.
• Investigate and resolve inventory discrepancies.

• Ensure compliance with all food safety regulations and company policies.
• Maintain freezer temperature standards and documentation logs.
• Enforce sanitation and safety procedures.
• Lead internal and external audits as required.

• Supervise, train, and develop frozen department associates and leads.
• Manage scheduling, labor planning, and performance evaluations.
• Promote a culture of accountability, teamwork, and safety.
• Address performance issues and implement corrective actions when necessary.

• Enforce OSHA safety standards and warehouse safety protocols.
• Ensure proper use of PPE and safe equipment operation.
• Investigate workplace incidents and implement preventive measures.

• 3–5+ years of warehouse or distribution experience, preferably in frozen or perishable environments.
• 2+ years of supervisory or management experience.
• Strong knowledge of cold chain logistics and inventory control.
• Experience with WMS systems and warehouse technology.
• Forklift certification (or ability to obtain).
• Strong leadership, communication, and problem-solving skills.
• Bilingual (English/Chinese or English/Spanish) preferred.

• Work in freezer environment (-10°F to 0°F).
• Must be able to lift up to 50 lbs.
• Extended periods of standing, walking, and operating warehouse equipment.

• Medical, Dental, Vision, and Life Insurance
• 401(k) Retirement Savings Plan with 4% Company Match
• Long-Term Service Award
• Employee Discount
• Paid Time Off

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Our goal is to be a recognized leader in the industry while providing a great workplace for employees. Please note the job descriptions are intended to describe the general nature and level of work being performed by people assigned to the position. They do not cover all the details of skills, duties, or responsibilities required for the positions. Thus, they are not to be construed as an exhaustive list of all skills, duties, and responsibilities required for personnel.

All personnel may be required to perform duties outside of their normal responsibilities as instructed by management. Skills, duties and responsibilities may change at any time with or without notice. We are an E.E.O. employer.