Technical Training Instructor - Utility, Truck and Crane

Performs instructor led courses for Ring Power employees and Ring Power customers.

Performs instructor led courses for Ring Power employees and Ring Power customers.

Develops and updates training materials on technical and industry specific subject matter.

Ensures viable work space within classroom, electric and engine labs. Updates, maintains and repairs assets relating to instructor lead courses when necessary.

Travels to deliver or attends instructor led training and conferences. Voluntarily participates in customer overseas training requests.

Updates and maintains training records for Ring Power participants and customers in EDGE and applicable manufacturer database.

Assists field personnel on diagnostic issues whenever possible at the request of the technical coordinator.

Attends specific training courses or completes certifications and curriculum as required to deliver course content as an instructor.

Attains and updates all training credentials required by manufacturer to maintain status as qualification for technical instructor.

Performs other duties as assigned.

Safety fully supports, encourages and follows safe work behavior, and considers safety of paramount importance in the workplace.

Job Specific Skills Demonstrates the required depth and mastery of knowledge and skill associated with the job as identified in the Learning Management System (LMS) and other applicable sources. Demonstrates the effective application of the job specific knowledge, skills and ability required to resolve job related challenges in the workplace. Refer to job specific training requirements for the job identified in the LMS.

Communication Uses active listening skills, conveying information with the appropriate medium that is clear and easily understood. Uses feedback to verify effective and accurate communication has occurred. Ensures that others having a need to know are kept informed about developments, progress, problems and plans through consistent, effective communication. Avoids surprises.

Interpersonal Skill Anticipates, notices, and understands concerns of others, involving them in a process or decision to ensure their support. Develops and maintains positive relationships. Considerate and discreet in handling challenging, awkward or tense interpersonal situations, focusing on issues and interests instead of people or positions. Knows when to escalates critical issues when unsuccessful in gaining support.

Facilitating / Presenting Enables cooperative and productive group interactions. Clarifies the agenda by identifying the key issues, objectives, and stakeholder expectations. Guides the discussion of complex or divisive issues to help members develop insights and remain engaged with the task. Tailors presentation style to the audience with interaction and feedback to hold their attention.

Planning and Organizing Creates realistic schedules and follows them. Evaluates progress against schedule and goal. Identifies the sequence of tasks and the resources needed to achieve a goal, and prioritizes key action steps. Anticipates the impacts / risks of actions. Seeks and uses others' input about critical actions, timelines, sequencing, scope, methodology, expected outcomes, and priorities. Adjusts plans based on input.

Innovative Sees old problems as opportunities for creative problem solving while staying within the parameters of good practice. Develops and fosters better, faster, or less expensive ways to do things. Thinks in terms of desired outcomes, not just reactive, quick solutions. Energized by any challenge that stands in the way. Remains agile and adapts in a high degree of ambiguity.

Customer Oriented Demonstrates concern for satisfying…