Tech II, Deskside Support - 1st and 2nd shift

Logistics at full potential. At GXO, we’re constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. You know that a positive work environment creates happy employees, which boosts productivity and dedication. On our team, you’ll have the support to excel at work and the resources to build a career you can be proud of.

1st Shift: Monday - Friday, 7:00am - 3:00pm

2nd Shift: Monday - Friday, 3:00pm - 11:00pm

As Deskside Support Technician II, you will be responsible for supporting and troubleshooting the GXO end-user environment, and for executing device life cycle management activities, including provisioning, fulfilling, deploying, supporting, and dispositioning assets. Become a part of our rapidly growing, dynamic team and we’ll give you the tools and support to build a rewarding career.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and more.

• Troubleshoot and resolve Tier 2 and 3 escalated technical issues
• Maintain and manage workload through computerized ITSM ticketing and tracking system
• Troubleshoot hardware, software and networking issues on laptops, PCs, thin clients, and mobile devices
• Use SCCM, Active Directory, and other diagnostic and remediation utilities to identify, diagnose and correct issues
• Support, troubleshoot and train end users on Microsoft Office applications, including Office 365 email and Outlook

At a minimum, you’ll need:

• 1 year of experience supporting end-user equipment and telephony equipment
• Experience installing, troubleshooting, building, and deploying desktop computers in a warehouse or supply chain environment

It’d be great if you also have:

• Associate degree, bachelor’s degree or vocational training in a technical field of study
• 3 years of Warehouse experience supporting end-use equipment

We are proud to be an Equal Opportunity employer including Disabled/Veterans.