Data Center IT Operations Manager

We are seeking an experienced Operations Manager to oversee a large-scale data center deployment and operations workforce supporting one of the world's leading cloud and AI infrastructure environments.

This leader will be responsible for the day-to-day management of a 24/7 technician organization comprised of Data Center Technicians and Inventory & Logistics Technicians operating across multiple shifts. While technical work direction and project priorities will be provided by the client, this individual will serve as the employer-side leader responsible for personnel management, workforce performance, operational execution, quality standards, shift coordination, and continuous improvement.

The ideal candidate thrives in fast-paced, highly dynamic environments where uptime, deployment velocity, quality, and operational excellence are critical to success.

• 5+ years of people leadership experience
• 3+ years managing large operational teams in a 24/7 environment
• Experience leading multiple shifts or geographically distributed teams
• Experience supporting mission-critical operations, logistics operations, infrastructure operations, manufacturing operations, or data center environments
• Proven experience managing frontline supervisors, leads, or managers

• Strong performance management and employee development experience
• Experience building accountability systems and operational processes
• Demonstrated success driving quality, productivity, and operational performance
• Strong escalation management and conflict-resolution skills
• Experience balancing competing priorities in a fast-paced environment

• Executive-level communication skills
• Experience interacting directly with customers, site leaders, and senior stakeholders
• Ability to communicate effectively with both technical and non-technical audiences

• Ability to support a 24/7 operation when critical business needs arise
• Comfortable working occasional off-hours to support escalations, major deployments, or business-critical events

• Hyperscale or cloud infrastructure experience
• Inventory and logistics operations experience
• Critical environment operations experience

• Understanding of rack deployments and hardware lifecycle management
• Familiarity with asset management systems
• Basic understanding of networking, server, and infrastructure concepts
• Knowledge of SOP/MOP-driven operational environments
• Exposure to DCIM, ticketing, or workforce management systems

• PMP
• Lean Six Sigma
• ITIL

* Pay may vary based on education and experience. Benefits from day one and PTO provided.